Phone not connecting to VSS 3 lights on.

[PeterHeyworth]

My serial no. 21224045779 all ok up to a power cut last week. Shut all down for 5 hrs then restarted and reset VSS, left overnight with no joy. Please advise.

[Retired-Kay]

Hi PeterHeyworth,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[PeterHeyworth]

Speed test . 11meg download 2meg upload
IP. 82.34.12.106
::ffff:5222:c6a

hop(1) 36 bytes cpc23-pres13-2-0-gw.18-3.cable.virginm.net (82.34.12.1)
hop(2) 36 bytes pres-core-2a-ae6-615.network.virginmedia.net (80.0.160.89)
hop(3) 36 bytes leed-bb-1c-ae12-0.network.virginmedia.net (213.105.159.193)
hop(4) 36 bytes nrth-bb-1c-ae9-0.network.virginmedia.net (62.253.174.122)
hop(5) 36 bytes nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109)
hop(6) 36 bytes tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18)
hop(7) 36 bytes ldngw1.arcor-ip.net (195.66.224.209)
hop(8) 36 bytes 85.205.116.2
VSS No. 21224045779

[PeterHeyworth]

Ping 15ms

[Ben_H]

Hi PeterHeyworth,

Many thanks for posting your details. It looks like your upload speeds are below the 3Mbps minimum required for Sure Signal to work.

If you've noticed your broadband connection has been slower following the power cut, I'd speak to your ISP about the speeds to see what they can advise.

Cheers, Ben

[PeterHeyworth]

My broadband is over 3mb when wire connected.

[PeterHeyworth]

According to the other posts and vodafone VSS FAQ the min upload is 300kpbs. Can you have a look and see if my unit is login and try a re sync .

[Retired-Kay]

Hi PeterHeyworth, 

Your Sure Signal is running an old Firmware version so I've had a new version sent through which can take 24 hours to complete. 

During this time please keep the Sure Signal turned on and don't perform any resets until after 6pm tomorrow evening. 

Let us know how you get on, 

Thanks, 

Kay