Please Resync my VSS 1

[jackie_eboro]

Hello Technical Support Team,

Can you please resync my Vodafone Sure Signal Version 1 box please?  The serial number is 21197224211.

Thank you

Jackie

[jackie_eboro]

Pretty please?

I woudl really like you to do this today as, like many other recent Forum posters, my VSS1 which has been working perfectly well for a number of years is currently not providing a 3G signal (Lights 1,2 & 4 OK, but no light no 3 due to no 3G signal).  It's been like that for the best part of a week now. Initially I ignored it in the hope that it would sort itself out, but when it became apparent that it wasn't going to do so I came onto this forums to read what solutions have worked for others and have tried all of the ones in my control including:

• Checking it's not my phone handset that is at fault - it isn't!  Moving the sim to another 3G phone that has also previiously worked OK with the VSS box makes no difference - still no 3G signal picked up.
• Checking it's not just my number that is at fault - It's not!  My partner's phone is also registered to the VSS box and he has exactly the same problem as me. 
• Reset the VSS box - Done umpteen times using all of the different methods suggested on this forum - No difference
• Reset Router and VSS box - done.....No difference

Our braodband service is running fine in all other respects - it's just the VSS1 that isn't currently working.

I have finally had to come into the office to work as it is proving impossible to WFH with no mobile signal.

Therefore I would very much like it if someone could at Vodafone Tech Support could resnyc my VSS1 whilst I'm in the office in the hope that when I get home it will either be miraculously working again or after one more reset it will sprring into life and give me back the 3G service that I desperately need.

Thanks

[Sukhi]

Hi jakie_eboro

I've re synced your Sure Signal :).

Can you factory re-set to complete the process? 

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[jackie_eboro]

Hi Sukhi,

Great - Many thanks for doing the resync.

I'll do the factory reset when I get home later this evening and will post an update regarding its success or otherwise.

Cheers 🙂

[jackie_eboro]

Update:

I'm sorry to say that doign the Factory Reset (for teh umpteenth time!) as advised has STILL NOT resolved the problem.  I also tried the other reset method suggested by other forumites (removing both the power lead and the ethernet cable and not putting the ethernet cable back in until after all of teh lights have come back on) - Still no joy.

Before having to come into the office again today (due to no vodafone signal at home!) I tried also deleting and re-adding my partner's mobile phone number to the SureSignal Account, but this has made no difference either.  Stiil no 3G signal for either him or me.

There seem to be a lot of posts on this forum all made recently (in the last week or so) describing the same problem......i.e. Have had a VSS1 for a long time with no problem then out of the blue no 3G signal even though lights 1,2 & 4 are all on and resyncing, factory resetting makes no difference and teh problem persists.  

Surely this points to a general Vodafone Sure Signal problem rather than lots of completely unrelated occurences of problems with the same symptoms? 

I need assistance to get this resolved TODAY

[jackie_eboro]

As I mentioned in my post earlier this morning, it appears that I am not the only VSS user who is experiencing this problem (no 3G signal even though it was working until recently) - see just one example in the post below.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-working/td-p/1689678

PLEASE DETERMINE THE ROOT CAUSE and advise everyone accordingly what you are doing about it and how promptly our service will be restored?

[jackie_eboro]

I notice from yet anmother post by a user experiencing the same problem (http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Lights-on-but-no-3G-for-last-3-days/m-p/1684320) that an unexplained location code had taken place on their VSS and that a subsequent change of locations by Tech Support may have resolved their issue:  "Your box is showing a location change which may be what is causing the issue. I've changed your postcode to ours and then back to yours which has now gone through correctly. I've also done a resync so please reset your Sure Signal again."

Can you please check my VSS1 to see if a location code change has inexplicably taken place?

[Retired-Kay]

Hi jackie_eboro, 

There has been no location change. 

Can you try this reset for me, it's different than the one you've tried but it's proved very successful. 

Kay

[jackie_eboro]

I have already tried that method of resetting.  I tried it a number of times last Friday to try to resolve the problem myselff without having to resort to posting on the forum and I also tried this method again last night after the method that had been suggested on the above reply post did not work.  I DID leave hours in between each of my reset attempts so it is not that I am not being patient enough to give the VSS box time to reconnect, etc.

What next?  I really do need to get this working. 

[jackie_eboro]

Can someone PLEASE try to get the bottom of this problem that I and a number others are experiencing (no 3G signal from an otherwise OK VSS1 box)? 

There must be someone on the Tech Team who understands how this whole architecture works and who can put together the various puzzle pieces that people are describing in their posts and provide an explanation (and solution) to this common incident?