I signed up for a iPhone contract 2 years back and from the start i had issues with my signal.
The main reason i needed my phone was for the data as we dont have internet where we live. But i soon found that the signal issue was everywhere i went pretty much all over the country.
I contacted support within a few days of getting the phone and explained that everywhere i went i had signal issues. I kept being asked what the postcode for that area was and i kept telling them my home postcode and that i dont know the post code for each area in the country that i visit. They checked my post code everytime and it showed all was ok. The support team advised me that they are updating the masts in the next week to a month and the signal will be alot better.
I rang several times again and eventually i gave up and wanted to cancel the contract as it was in the 14 days. They managed to convice me to stay as the masts were being updated and they knocked off a months bill.
A month or so went by and still the same. I rang again and the same excuses. That was enough i wanted out but as its over the 14days i was now tied into the contract.
In the end after a load of calls to support and a frustrating experiance I took out another contract with Three mobile as they're signal for data was suprisingly good where i live and around the country.
I stopped using my vodafone contract but kept paying the monthly contract.
I then rang to check that a payment had gone through at the end of July as i had an issue with the bank and had to redo my direct debits and the lady i spoke to kindly helped and let me know that the payment had gone through and that the contract was at an end. I was delighted.
The advisor let me know that all is done and i asked several times "is this it and theres nothing else to pay and thats the contract done".
She said "yes thats all done and the contract is at an end".
A few weeks later i get a letter saying i owe 2 months balance.
I rang vodafone and spoke to a lady and she said the contract had not ended and that i owed £98. and that i will have more charges.
I repetedly asked the advisor if she could take a listen to the call recording from july to confirm that i had been told that it was all complete and that i had nothing left to pay but she didnt/wouldnt. After a bit of discussion and myself asking to speak to complaints she forwarded the call to cancellations.
On speaking to the cancellations team they said they will be cancelling the contract with immidiate effect. I asked "Whats this going to cost me?" to the reply "nothing".
This week i have now recieved yet another letter saying my account has been suspended and that i owe £43.50!!!!!
Please can someone give me a straight answer and explanation of why this is as im in the process of filing a complaint to the ombudsman as i have no faith in vodafone or the advisors.
Regards
Chris
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