Power Red Light and blinking internet

[renatocr]

Hi,

I've got a SureSignal v3 (SN 42151556653) which drops constantly for hours and hours, already tried resetting, por forwarding and replacing ethernet cable with no luck.

These are the lights I get whenever it loses signal:

Power Light - steady red
Internet Light - blinking white
In Service Light - steady off
In Use Light - steady off

Static IP 10.0.0.3 and Port Forwarding as mentioned below:

#    Service Name    Port    Internal IP address
2    SureSignal     8    10.0.0.3
3    SureSignal     50    10.0.0.3
4    SureSignal     53    10.0.0.3
5    SureSignal     67    10.0.0.3
6    SureSignal     68    10.0.0.3
7    SureSignal     123    10.0.0.3
8    SureSignal     500    10.0.0.3
9    SureSignal     1723    10.0.0.3
10    SureSignal     4500    10.0.0.3
11    SureSignal     33434    10.0.0.3

And finally the tracing route I've got last time my SureSignal stopped working.

C:\Windows\System32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  10.0.0.1

  2     9 ms     9 ms    12 ms  10.158.68.1

  3    11 ms    10 ms    10 ms  bmly-core-2a-xe-002-0.network.virginmedia.net [8

0.1.227.177]

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6    13 ms    11 ms    12 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254

.42.130]

  7    17 ms    16 ms    17 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.

174.18]

  8    17 ms    17 ms    18 ms  ldngw1.arcor-ip.net [195.66.224.209]

  9    18 ms    15 ms    15 ms  85.205.0.86

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Could you please provide me with a solution to get a reliable SureSignal service?

Many thanks,

Renato

[Sukhi]

@renatocr

Everything looks ok with your traceroute.

Please test the Sure Signal at a different location, maybe around a friend’s house.

This will enable us to see if the issue lies with the Sure Signal or your internet set up

[renatocr]

I find it hard to believe that it'd be an issue with my internet setup since this comes and goes and SureSignal works whenever it wants to, looks like much more of any issue synching with the Vodafone servers.

[Jenny]

@renatocr - Testing this at a different location will let us know if the issue lies with the Sure Signal, or your internet connection.

As this is intermittent, you’ll need to leave this connected for a while, to test fully.

[renatocr]

Ok, got the same thing... What's the next step after testing in a different location?

[Jenny]

@renatocr - It sounds like the Sure Signal may be faulty.

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further. 

[sce7dmas]

Hi,

I have the same issue as above.

I can no longer connect to the Sure Signal.

It has Powered Red light and Flashing Internet light most of the time.

It occassionally comes up with Solid White Internet Light and Service light but this generally only lasts for a few minutes before it goes back to flashing internet light.

I have changed cables, changed location, tried a 10 second reset and a longer reset.

No change to the issues.

Without the SureSignal I have no mobile reception at home and am currently working at home some days. Please advise what I can try. I can't get though on phone or live chat services.

Thanks,

Dan

[Retired-Sarah]

@sce7dmas Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.