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Power light on, internet light flashing

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Talliss
3: Seeker
3: Seeker

‎25-01-2015 10:59 AM - last edited on ‎29-01-2015 08:56 AM by Moderator (Retired)

Hi,

 

I have a SS v1 Sagem serial 21229758533  B73 postcode which has worked well for years. Earlier this week I had an email to say service had been suspended. I contacted support and it was reactivated on Tghursday evening, i have had confirmation email and text and my account says it is registered, however, its now Sunday morning and I still havejust two lights, solid power and flashing internet light.

 

I went through the rebooting proceedure of holding the reset button, removing poer cord and reinserting etc.

 

Can you help please?

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Retired-Laura
Moderator (Retired)
Moderator (Retired)

‎26-01-2015 04:39 PM

Hi @Talliss

 

Welcome to the eForum.

 

Please can you do a full reset of the Vodafone Sure Signal.

 

Reset your Sure Signal:

For versions 1 and 2:

  1. Hold in the reset button until all lights go solid
  2. Pull the power lead out with the reset button still pushed in
  3. Continue to hold down the reset button and reconnect the power lead
  4. Wait for all lights to come on and then release the reset button

For version 3:

  1. Locate the button on the base of the box next to the Ethernet ports
  2. Press and hold the button for approximately 30 seconds
  3. Once the lights come back on, release the button

The Sure Signal will be back online in around 1 hour.

 

Cheers,

 

Laura

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Milliejosh
2: Seeker
2: Seeker

‎04-02-2015 08:45 PM

After speaking with a manager from the tech team today, she confirmed that a couple of weeks ago, Vodafone had a technical issue where they de registered 1000's of sure signal boxes. When re registering them, most worked, some didn't and became faulty. Mine was one that didn't. And as its out of warranty, I have to pay for a replacement! As this was caused by Vodafone I think this is an utter discrace! Worst customer service I've ever come across in my life. I'll be visiting my local Vodafone store tomorrow, and face to face someone in there will be getting the brunt of my frustration caused by this shambles of a company!!!
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Ben_H
Moderator (Retired)
Moderator (Retired)
In response to Milliejosh

‎05-02-2015 05:17 PM

Hi @Milliejosh ,

 

If following these instructions doesn't fix it, then I've sent a message to you here for how to get in touch.


We aim to reply to most emails within 48 hours. If you need a quicker response, please come and speak to us on Live help.

 

Thanks,

Ben

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