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Power light on, internet light flashing

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3: Seeker

Hi,

 

I have a SS v1 Sagem serial 21229758533  B73 postcode which has worked well for years. Earlier this week I had an email to say service had been suspended. I contacted support and it was reactivated on Tghursday evening, i have had confirmation email and text and my account says it is registered, however, its now Sunday morning and I still havejust two lights, solid power and flashing internet light.

 

I went through the rebooting proceedure of holding the reset button, removing poer cord and reinserting etc.

 

Can you help please?

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Moderator (Retired)

Hi @Talliss

 

Welcome to the eForum.

 

Please can you do a full reset of the Vodafone Sure Signal.

 

Reset your Sure Signal:

For versions 1 and 2:

  1. Hold in the reset button until all lights go solid
  2. Pull the power lead out with the reset button still pushed in
  3. Continue to hold down the reset button and reconnect the power lead
  4. Wait for all lights to come on and then release the reset button

For version 3:

  1. Locate the button on the base of the box next to the Ethernet ports
  2. Press and hold the button for approximately 30 seconds
  3. Once the lights come back on, release the button

The Sure Signal will be back online in around 1 hour.

 

Cheers,

 

Laura

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11 REPLIES 11
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Moderator (Retired)

Hi @Talliss

 

Welcome to the eForum.

 

Please can you do a full reset of the Vodafone Sure Signal.

 

Reset your Sure Signal:

For versions 1 and 2:

  1. Hold in the reset button until all lights go solid
  2. Pull the power lead out with the reset button still pushed in
  3. Continue to hold down the reset button and reconnect the power lead
  4. Wait for all lights to come on and then release the reset button

For version 3:

  1. Locate the button on the base of the box next to the Ethernet ports
  2. Press and hold the button for approximately 30 seconds
  3. Once the lights come back on, release the button

The Sure Signal will be back online in around 1 hour.

 

Cheers,

 

Laura

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3: Seeker
Hi

As my original note I have done that a couple of times but I will try again and let you know.

Rob
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3: Seeker
Reset again at 19:00 and then 23:00, checked this morning and now working.
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2: Seeker

Hi, i have this very issue, not worked for 6 days, tried the reset, spent hours on the phone to vodafone and bt about the router, still not working. Please help me someone.

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Moderator (Retired)

Hi @Milliejosh 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

 

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2: Seeker

Hi Laura

How do i perform this task on an Imac please?

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2: Seeker

 

is this what you need?

 

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2: Seeker

attached

 

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Moderator (Retired)

@Milliejosh 

 

To do a traceroute on an iMac:

 

  • Open Terminal (Applications, Utilities)
  • Type traceroute 212.183.133.177 and press enter

Please post back the results along with the other information above.

 

DaveCD

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2: Seeker
After speaking with a manager from the tech team today, she confirmed that a couple of weeks ago, Vodafone had a technical issue where they de registered 1000's of sure signal boxes. When re registering them, most worked, some didn't and became faulty. Mine was one that didn't. And as its out of warranty, I have to pay for a replacement! As this was caused by Vodafone I think this is an utter discrace! Worst customer service I've ever come across in my life. I'll be visiting my local Vodafone store tomorrow, and face to face someone in there will be getting the brunt of my frustration caused by this shambles of a company!!!
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Moderator (Retired)

Hi @Milliejosh ,

 

If following these instructions doesn't fix it, then I've sent a message to you here for how to get in touch.


We aim to reply to most emails within 48 hours. If you need a quicker response, please come and speak to us on Live help.

 

Thanks,

Ben

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