Power on, Internet light flashing slowly

[b81499]

Hi,

I've had my Sure Signal for a few months - worked fine to start with but now power light is on and Internet light is flashing. I've phone Tech Support a few times but I don't get mobile signal at home (hence the need for VSS!) and I've got fed up of the strange looks I get standing outside my house in the rain trying to get this sorted, only for the call to drop before I get anywhere.

So Sky Broadband router. Worked fine, then cut in and out a few times before completely failing. I've done all the troubleshooting and done a hard reset. Resync done at your end already. Below is the information you're hopefully about to ask for:

Download speed: 7.15Mbps

Upload speed: 0.84Mbps

Ping: 45ms

IP: 94.12.213.105

IPv6: ::ffff:5e0c:d569 (if required)

Serial no: 40131552230

Traceroute results:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter.home (192.168.0.1)  66.078 ms  1.443 ms  1.893 ms

 2  * * *

 3  ip-84-38-37-30.easynet.co.uk (84.38.37.30)  34.158 ms  35.593 ms  31.927 ms

 4  027809a9.bb.sky.com (2.120.9.169)  30.751 ms  34.547 ms  32.519 ms

 5  195.50.122.113 (195.50.122.113)  29.896 ms  32.620 ms  31.803 ms

 6  195.50.122.66 (195.50.122.66)  44.753 ms  49.784 ms  48.075 ms

 7  85.205.116.14 (85.205.116.14)  44.639 ms  43.855 ms  45.409 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

And so on to 64 ***

Please help me!!

[Retired-Dave]

Hi b81499,

Certainly can!:smileyhappy:

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press Enter
• Paste the output of this command into your reply.

 Dave

[b81499 · Accepted solution]

Hi,

Looks like the reset has worked this time. All working.........for the time being!

Thanks.

[Zippy_finch]

Hi, I hope you don't mind me jumping into this conversation by replying to this message but I have got the same problem - power light is on but internet is flashing slowly.  It has not been working properly since yesterday.  We do seem to get this problem from time to time where it works for days or even weeks and then drops out for no apparent reason.  Usually switching off and on at the plug socket makes it work again but not this time.  So frustrating, we've paid £100 for the device and it doesn't work reliably but without it the signal is non-existent.

Tech support, please can you help?  I've looked at what you're likely to ask me so I've run the tests and the results are below.  

Speed test results:

Ping 27 m/s

Download speed 6.95 Mbps

Upload speed 0.38 Mbps

Ping test:

Unable to test packet loss

Ping 35ms

Jitter 3ms

Grade B*

IP address:

IP address is 86.148.76.133

IPV6 address is ::ffff:5694:4c85

Traceroute results from a MacBook:

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 40 byte packets

 1  192.168.0.1 (192.168.0.1)  3.566 ms  0.768 ms  0.629 ms

 2  217.32.142.7 (217.32.142.7)  9.710 ms  9.335 ms  9.105 ms

 3  217.32.142.46 (217.32.142.46)  8.526 ms  9.341 ms  8.899 ms

 4  213.120.163.14 (213.120.163.14)  10.272 ms  10.377 ms  9.096 ms

 5  31.55.165.221 (31.55.165.221)  9.646 ms  9.117 ms  9.746 ms

 6  31.55.165.109 (31.55.165.109)  10.066 ms  9.897 ms  10.238 ms

 7  core2-gig10-0-0.manchester.ukcore.bt.net (109.159.250.222)  9.092 ms  9.512 ms  10.378 ms

 8  core1-te0-13-0-13.ilford.ukcore.bt.net (109.159.250.172)  23.880 ms core1-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.174)  21.978 ms  20.154 ms

 9  peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213)  18.378 ms  22.125 ms  18.116 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  18.531 ms  17.443 ms  20.763 ms

11  85.205.116.10 (85.205.116.10)  19.734 ms  18.508 ms  19.043 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

31  * * *

32  * * *

 (It seems to just keep going up to 64 * * *)

Sure signal serial number is 40132617719.  The green light under the cable is on solid, the orange light is flickering.

Any advice would be appreciated.  Many thanks.  

Kind regards

Nicola

[Retired-Dave]

Hi Zippy_finch,

Everything there looks fine, although the upload speed is a little low. If you have too much running on your connection or too many lines using the Sure Signal at once it could cause it to time out.

I've resynched the Sure Signal, so can you give it a reset for me?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave

[Zippy_finch]

That seems to have worked, thank you! All the best, Nicola

[Motomot]

Hi,

Was working fine but now power on internet flashing slowly, what should I do?

[Retired-Kay]

Hi Motomot, 

This shows the Sure Signal is configuring which can take 6 hours. 

I can see Ben did a resync for you yesterday, can you let us know if this has fixed the issue? 

Thanks, 

Kay

[Motomot]

seems to have fixed it intermittently but keeps crashing regularly and then comes back on again. I can use it in between the crashes

[Ben_H]

Hi Motomot,

As the upload speeds you posted here are right on the cusp of the minimum required for Sure Signal you may see intermittent service. If your internet speeds have decreased recently, I'd speak to your ISP to see what they can do to improve your speeds for you. 

Cheers, Ben

[Motomot]

I have a BT home hub, so might a better modem help?