Power on, Internet light flashing slowly

[b81499]

Hi,

I've had my Sure Signal for a few months - worked fine to start with but now power light is on and Internet light is flashing. I've phone Tech Support a few times but I don't get mobile signal at home (hence the need for VSS!) and I've got fed up of the strange looks I get standing outside my house in the rain trying to get this sorted, only for the call to drop before I get anywhere.

So Sky Broadband router. Worked fine, then cut in and out a few times before completely failing. I've done all the troubleshooting and done a hard reset. Resync done at your end already. Below is the information you're hopefully about to ask for:

Download speed: 7.15Mbps

Upload speed: 0.84Mbps

Ping: 45ms

IP: 94.12.213.105

IPv6: ::ffff:5e0c:d569 (if required)

Serial no: 40131552230

Traceroute results:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter.home (192.168.0.1)  66.078 ms  1.443 ms  1.893 ms

 2  * * *

 3  ip-84-38-37-30.easynet.co.uk (84.38.37.30)  34.158 ms  35.593 ms  31.927 ms

 4  027809a9.bb.sky.com (2.120.9.169)  30.751 ms  34.547 ms  32.519 ms

 5  195.50.122.113 (195.50.122.113)  29.896 ms  32.620 ms  31.803 ms

 6  195.50.122.66 (195.50.122.66)  44.753 ms  49.784 ms  48.075 ms

 7  85.205.116.14 (85.205.116.14)  44.639 ms  43.855 ms  45.409 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

And so on to 64 ***

Please help me!!

[Retired-Andy]

Hi Motomot,

It’s possible, so do you have a family member or neighbour who can loan you one to try?

I’d suggest checking with your ISP and see if they can temporarily increase your connection speed to see if this fixes things for you.

Let me know how you go on.

Cheers,

Andrew

[altymike]

Hi, I'm having the same problem - box worked fine for a while but now just slowly flashing away.

Details you need are:

The troubleshooting information is:

VSS v3

Downstream 41.96Mbps

Upstream 11.00Mbps

Ping: quality A, MOS 4.39, ping 18ms, jitter, 4ms, packet loss 0%

IP address 86,13,220,43

Serial number 40131980571

Trace route

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    21 ms    10 ms    12 ms  brnt-core-2a-ae3-1873.network.virginmedia.net [2
13.104.146.73]
  4    11 ms    10 ms    10 ms  brnt-bb-1a-ae12-0.network.virginmedia.net [62.25
3.174.53]
  5    15 ms    15 ms    15 ms  brhm-bb-1b-et-700-0.network.virginmedia.net [62.
253.175.38]
  6    14 ms    23 ms    14 ms  brhm-bb-1c-ae7-0.network.virginmedia.net [62.253
.174.102]
  7    21 ms    19 ms    19 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
  8    18 ms    19 ms    20 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9    19 ms    20 ms    21 ms  85.205.116.10
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete

I would appreciate your help sorting this out.

Thanks,

Mike

[Retired-Andy]

Hi altymike,

Your speed test, ping test and traceroute are fine.

Your IP address is on our whitelist, so no problems there either.

Can you check to make sure the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP    

50         TCP      UDP    

53         TCP      UDP      

67                     UDP                                                                

68                     UDP    

123                   UDP    

500                   UDP    

1723     TCP      UDP    

4500                 UDP    

33434 - 33445    UDP    

If this doesn’t help, try the unit on a different internet connection, such as that of a family member or neighbour, to see if it works there.

Let me know how you go on.

Cheers,

Andrew

[altymike]

Yes, all those ports are open and all the Passthrough settings are correct.

I've reset the box a number of times and i've also re-registered the box online - nothing seems to work.  Just the solid red light and the white slow-flashing light.

Please could you re-synch your side as the box was working a few months back.

Thanks,

Mike

[altymike]

Ok that's a bit spooky - just as i pressed Post on that reply the correct lights came on and it seems to be working again. 🙂

[tom8384]

Sorry for jumping in here too, but I've been suffering the same symptoms as all the other users in this thread.

Namely:

• VSS3 has been working fine, with occasional drop outs that was solved by power cycling the router and the VSS3.
• But for the last few weeks, the VSS3 has failed to connect.  Just a solid red light and a flashing internet light.

Nothing has been changed at my end.

I've tried a hard reset (holding reset for 30 secs) but no change.

My stats are:

• Speed test: Download 2.63 mbps  Upload 0.38 mbps
• Ping test: 40ms jitter 1ms
• IP address: 86.140.37.217
• VSS3 serial number: 40132205416
• Router is a Belkin F7D2401 v1 (01).
• Tracert:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 25 ms 24 ms 24 ms 217.32.145.4
3 26 ms 24 ms 24 ms 217.32.145.46
4 231 ms 78 ms 62 ms 212.140.235.202
5 42 ms 44 ms 30 ms 213.120.180.169
6 33 ms 30 ms 29 ms 217.41.169.109
7 29 ms 28 ms 29 ms acc2-xe-5-2-3.sf.21cn-ipp.bt.net [109.159.251.249]
8 38 ms 38 ms 40 ms core1-te0-2-4-0.ilford.ukcore.bt.net [109.159.251.141]
9 36 ms 56 ms 37 ms peer1-xe10-1-0.telehouse.ukcore.bt.net [109.159.254.110]
10 39 ms 39 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
11 36 ms 36 ms 36 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 Any suggestions?  Many thanks in advance.

[Gemma]

Hi tom8384,

I can see your Sure Signal has connected to the network at 12:00am today.

Please could you confirm if everything's back up and running now?

Thanks,

Gemma

[tom8384]

Hi Gemma

Yes it is back up and working again. Thank you!
Tom

[Ben_H]

Hi Tom,

That's fantastic.

Feel free to get in touch should you need anything else in future.

Cheers, Ben

[archwayanimal]

Having the same problem - red light is on, first light flashes slowly and that is it - phone cannot connect.  Have tried rebooting.  Device number is 40122431600

Many thanks!

Richard