Problem connecting

[nashmills]

My SS has been re-activated and customer service tell me it's now online but all I get is a flashing red light and 2 steady orange lights. These are my results:

http://www.speedtest.net/result/7096111443

IP:31.51.13.101

Serial no. 42151540418

Microsoft Windows [Version 10.0.16299.248]

(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\Alan Simpson>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * * * Request timed out.

2 * * * Request timed out.

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

Can anyone offer any advice please?

[nashmills]

I think there was a problem with the traceroute in Windows. I have just tried again on my Mac.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  btbusinesshub (192.168.1.254)  2.434 ms  0.999 ms  0.931 ms

2  * * *

3  31.55.187.197 (31.55.187.197)  9.927 ms  8.983 ms  8.629 ms

4  31.55.187.236 (31.55.187.236)  9.240 ms  9.050 ms  8.649 ms

5  195.99.127.220 (195.99.127.220)  9.992 ms  10.118 ms  10.190 ms

6  213.121.193.207 (213.121.193.207)  11.227 ms  10.492 ms  10.474 ms

7  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  9.213 ms  8.836 ms  9.847 ms

8  166-49-211-254.eu.bt.net (166.49.211.254)  10.309 ms  10.088 ms  9.944 ms

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

Any help much appreciated.

[nashmills]

Well it has changed overnight. I now have the first 3 lights (1st red and 2nd and 3rd white) all on and steady but my phone still won't connect to it.

[TJ]

@nashmills Thanks for providing us with those details. Sorry that you've been having a hard time getting your VSS (Vodafone Sure Signal) up and running.

Please could you try the following steps -

1. Unplug your Sure Signal for 20 minutes.
2. Plug it back in.
3. Wait until the Sure Signal has reloaded and then hard reset your phone while in range of the VSS.

Let me know if that helps at all and don't hesitate to pop back if you're still having any problems. 

[nashmills]

---

@TJwrote:

@nashmills Thanks for providing us with those details. Sorry that you've been having a hard time getting your VSS (Vodafone Sure Signal) up and running.

Please could you try the following steps -

1. Unplug your Sure Signal for 20 minutes.
2. Plug it back in.
3. Wait until the Sure Signal has reloaded and then hard reset your phone while in range of the VSS.

Let me know if that helps at all and don't hesitate to pop back if you're still having any problems. 

---

Thanks for the reply. I solved my problem by de-registering the VSS and then after a few hours registering it again.

[Alex]

Glad to hear it @nashmills 😊

If you need any further support, you know where to find us!