Problem with Sure Signal V3 - Flashing Red Light, two solid Orange lights

[PaulRo]

Hi - 

Please can you help me. My SS3 has a flashing red light and 2 solid orange lights. We have had the SS for a number of months with no issues until now

Having followed the troubleshooting page  the results are as follows:

Speed Test:
Download 24.3Mb/s
Upload 6.74Mb/s
Ping 28ms

Ping Test:
Ping 64ms
Jitter 6ms

External IP Address:
86.181.155.22

Sure Signal Ser No:
42144738798

Traceroute

Pauls-MBP:~ paulrobinson$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 4.833 ms 1.738 ms 2.516 ms
2 * * *
3 * * *
4 31.55.185.184 (31.55.185.184) 29.746 ms 13.471 ms 13.141 ms
5 195.99.127.136 (195.99.127.136) 12.556 ms
195.99.127.132 (195.99.127.132) 12.916 ms
195.99.127.134 (195.99.127.134) 13.119 ms
6 195.99.127.19 (195.99.127.19) 13.606 ms 13.182 ms
195.99.127.8 (195.99.127.8) 13.416 ms
7 195.99.127.19 (195.99.127.19) 13.181 ms 15.525 ms 13.865 ms
8 lndgw2.arcor-ip.net (195.66.224.124) 17.269 ms 16.356 ms 16.358 ms
9 85.205.0.86 (85.205.0.86) 17.884 ms * *
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Please let me know if you require any further information.

Grateful for a swift resolution

Kind regards

Paul

[Retired-Sarah]

@PaulRo Welcome to the eForum.

Please try the Sure Signal on a different internet connection, for example a friend or family members.

If after an hour, it’s still unable to register please let us know.

[PaulRo]

unfortunately we do not have anybody close enough for this to a feasible option.

Are there any alternatives?

Thanks

[Sukhi]

@PaulRo

We do ideally need you to test it in a different location, as this will determine if the issue lies with the Sure Signal or your internet connection.

Sometimes changing the Ethernet cable can help, please try this.

[PaulRo]

The problem has resolved itself and the Sure Signal is now working......

Thanks

Paul