Problem with sure signal 3 and BT home hub 3

[adrian_walker]

Hello Vodafone, hopefully you can help.

Issue

I have has the SS for a few months now and thought it a wonderful solution. Unfortunately it is not reliable enough and continually kicks me off calls. I have however tried to trouble shoot a number of solutions from this forum, uncluding changing cables etc.

However it is now in a situation that is doesn't work at all.

1) Power light solid,  internet light flashing. (Trying to Registering)
2) Power light solid no other lights

Needless to say is not working.

Sample 3 speedtest pings

Down: 5.00 mbps

Up: 0.36 mbps

Down: 4.78 mbps
Up: 0.35 mbps

Down: 4.97 mbps
Up: 0.36 mbps

Traceroute details

C:\Users\wa1012>tracert 213.183.133.177

Tracing route to ip-133-177.sn-213-183.eutelia.it [213.183.133.177]
over a maximum of 30 hops:

1 6 ms 9 ms 8 ms BThomehub.home [192.168.1.254]
2 31 ms 28 ms 29 ms 217.47.144.122
3 28 ms 27 ms 29 ms 217.47.144.161
4 35 ms 36 ms 37 ms 213.1.69.46
5 36 ms 38 ms 36 ms 217.41.169.103
6 36 ms 34 ms 35 ms 217.41.169.205
7 40 ms 36 ms 35 ms 217.41.169.109
8 36 ms 35 ms 43 ms acc2-xe-7-2-0.sf.21cn-ipp.bt.net [109.159.251.23
3]
9 45 ms 45 ms 45 ms core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.25
1.143]
10 70 ms 47 ms 48 ms peer2-xe9-1-0.telehouse.ukcore.bt.net [109.159.2
54.114]
11 43 ms 44 ms 44 ms ge-0-2-0-0.lonth-inter-2.interoute.net [195.66.2
36.53]
12 76 ms 81 ms 80 ms ae0-0.lon-001-score-2-re1.interoute.net [84.233.
218.190]
13 80 ms 84 ms 82 ms ae2-0.lon-004-score-1-re0.interoute.net [84.233.
218.186]
14 81 ms 101 ms 81 ms ae1-0.par-gar-score-1-re0.interoute.net [212.23.
42.21]
15 82 ms 78 ms 83 ms ae1-0.mil-cal-score-2-re0.interoute.net [89.202.
146.93]
16 71 ms 71 ms 77 ms ae0-0.mil-cal-score-1-re0.interoute.net [89.202.
146.85]
17 160 ms 78 ms 87 ms ae2-0.rom-cor-score-1-re0.interoute.net [89.202.
146.162]
18 79 ms 82 ms 81 ms 195.81.190.54
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

External IP Addresses

Your IP Address is 86.154.44.8

Your IPV6 Address is ::ffff:569a:2c08

Sure Signal Serial number.
Serial number:40132619178
mac:B046FC9E77DA

BT Home hub 3 (ADSL not using Inifity)
Software version 4.7.5.1.83.8.94.1.11 (Type A)

Devices currently connected to your BT Home Hub:

Wireless network: Wireless not enabled
Ethernet: 040620USSTU18:3d:a2:3c:4e:74
Media-PCc4:3d:c7:bf:8f:12
android-ef45ec445...84:7a:88:0f:54:32
VodafoneBase-b0:46:fc:9e:77:da
USB: No devices detected

[adrian_walker]

I seamed to have got it to connect but not sure if just resetting (20 seconds reset) or the changes I made to port forwarding. I suspect it was just the reset as it was connecting without the port forwarding earlier.

I have BT hub 3, I created a port forwarding profile on the smart hub for ports 8-4500...

Anyway it is has managed to connect now and  stayed stable for the last few hours, lets see if it is anymore consistent, one 20 minute phone call with it dropping and rebooting.

Woohoo.

[Jenny]

Hi adrian_walker,

I’m pleased to see this is working now.

Let me know if you need any further help.

Thanks,

Jenny