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06-02-2014 11:54 AM
Hi I just got of the phone with my phone insurance company and they need a proof of usage to show that i acutlly own my my phone and process my claim i didn't buy it from vodaphone
i talked with cuntomer services and they were unable to do instead they gave me a consumer email and i havnt had a reply i t need to sort this as asap
help from a tech team would be much appriated
i have the IMIE no : just need to prove it was tied to my contract
best
lewis
08-02-2014 02:06 PM - edited 10-02-2014 11:14 AM
The IMEI will appear on the Android Devices section of your Google Dashboard. Will this and a copy of your bill be enough?
08-02-2014 03:14 PM
thanks for your reply i had help from a 24 hour chat team member they gave me a proof of usage statment
12-03-2014 10:05 AM
You can get that here. One of the forum team will arrange access to your account and provide it for you. Just hang on.
02-04-2014 08:03 PM
Hi I need a proof of usage for my device asap. I requested this over 2 weeks ago on another thread and have had no response. My insurance company need this as soon as, please get back to me as soon as you can. Thank you
04-04-2014 11:32 PM
05-04-2014 03:06 PM
Hi lothifa,
Apologies for the delay with us getting back to you.
So we can help you further, take a look here for how to get in touch.
Thanks,
Lee
09-08-2014 12:46 PM
Hi,
I am a PAYT customer now but was on a contract before. My insurance company have also asked for a proof of useage and/or an IMEI number from my service providers. Please would you assist in this matter?
Thanks
Anoop
11-08-2014 08:38 AM
Hi Anoop,
Take a look here for how to get in touch.
We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.
Thanks,
Kay