Proof of usage imei and my number

[Nasser]

Hello I need help I lost my phone few days ago and I claim halifax insurance they ask me proof usage because I bought the phone ftom priva te
I ask vodafone and they c send just bill showing my usage withouth imei number
But my insurance told me your provider they can send you proof usage with imei number matching with ur number
Please any one can help am frustrated with no help from.vodafone I call 20 times may be more no issue solved

[AnnS]

Hi @Nasser

Please see the form for completion below.

How do I get a proof of purchase, usage or barring?

[Nasser]

Already fi the form 2 days a go I did nt get any email from them

[BandOfBrothers]

Have you checked any spam email folder.  

"After sending your form, you’ll get an email from us confirming we’ve received it. We’ll reply with all the information you need within five working days, we can also send it directly to your insurer."

[Nasser]

I have check spam nothing

[BandOfBrothers]

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@Nasser wrote:
I have check spam nothing

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Ok as it can take 5 working days for Vodafone to respond it can take up to Friday. 

[Nasser]

Thanks Am gone wait

[BandOfBrothers]

Please do. 

If if they don't for any reason then please update your thread here and the Vodafone Team maybe able to help. 

Lee.

[Nasser]

Thanks

[Becca_P]

@Nasser

As stated by @AnnS you'll receive an automated response from us after filling in the Proof of Purchase form.

If you've not received this and it's not in your spam or junk folders, we suggest filling in the form again. This will ensure all the information you've provided is correct. 

Once complete, you'll receive an automated email response containing a reference number (#123456). A member of the team will then be in touch within five working days.