Itemised usaged - 90 days!

[kale1967]

This has been my problem as well.  I cannot see any itemised usage from Friday 16th September.  I have spoken on live chat and over the phone.  I don't use the My Vodafone App, I use the desktop.  A week has gone by and still nothing has shown.  I am getting more and more frustrated with this service as no-one seems to know how to resolve it.  Up until last week, everything was fine, then the system told me I wasn't the account holder and therefore I couldn't access any bills etc... that has been resolved but the information still doesn't show.  Apparently, Vodafone can see the usage from their side, but that is no good to me... service is pathetic!!

[kale1967]

I received a text message (again) yesterday saying that my problem had been resolved and that I needed to wait 24hrs to re-register... I tried to register today and I now get an error saying there is a problem and they are working hard to fix it!!! does anyone know how long this will take please?

[Getafix]

PAYM is same as Contract. I realised it from your post and hence suggested the solution

[kale1967]

Well someone from the technical team registered my account and sent me a new user name and password but guess what? IT DOESN'T WORK why am I not surprised. I logged in using the info sent and couldn't even get to the point where I request the code to be sent to my phone. Now I can't access anything... I am at a loss for words at the incompetence!

[Retired-LouiseE]

Hello @kale1967

I have checked your reference number, I completely understand your frustration and distress at this ongoing problem. Our most sincere apologies. 

Please reply to the latest email you received emailing that the issue is not resolved and we will investigate further. 

Louise

[kale1967]

Hello @Louise_E

I finally managed to log on this morning, but much to my extreme disappointment, the issue has not been resolved.  I have replied to the e-mail sent and I am now going to put my complaint into writing.  The current itemised usage on my account is still showing 14th / 16th September.  

I know that a new bill should be due out today, but it is a waste of time trying to look at it if I cannot see the data I require.  If this has been dealt with by the highest technical team as the e-mail suggests, then may I suggest, that they pass it to a team even higher than them to.  

This has been going on for far too long.  I appreciate your apologies, but apologies aren't getting this issue resolved.  Is there ANYONE who knows what they are doing who can sort this out?

regards

Michaela 

[Retired-Viki_R]

Hi @kale1967

As Louise stated, for more help you will need to reply to the latest email you've had and await a response from the team.

Thanks,

Viki

[kale1967]

I don't believe it... I thought everything was sorted since the issue of October's bill... but NO ... I've just been on and my current unbilled itemised usage has not updated since the weekend... all I have is from 11th October until 14th October... I am at a loss for words WHY?

:smileymad:

[Retired-LouiseE]

Hello @kale1967

If this problem still isn't resolved please speak with our Live Chat through this link and we will investigate. Alternatively, please reply to the latest email from our team mentioning this problem with your billing and we will help you further. 

Louise

[kale1967]

Hi @Louise_E

Thank you for your reply.  I tried live chat the last time and got nowhere... unfortunately it doesn't work for me on my work computer.  As I thought the problem had been resolved due to the issuing of the October bill, the tech team closed down my request which was numbered WRT165  [#14331057].  I have e-mailed them as I still had the number on my e-mail but I have not received any reply as yet.  For some reason, I get the first few days after the new bill has been issued, then nothing after that... something is amiss but no one can seem to find out exactly what.

thanks

Michaela 

[Retired-LouiseE]

Hi @kale1967

I have checked your reference number, we have received your latest emails from today and we will be in touch as soon as possible. 

Louise