Received a faulty replacement phone

[jellybean99]

My Samsung Note 4 battery drained very quickly so it was sent for repairs. Repairs replaced my Samsung Note 4 with a Grade A refurbished phone. I was told it's just like new, it would last a long time. Within 2 months it wouldn't even start up! The warranty has already come to an end. Got in touch with Vodafone who agreed to repair my phone free of charge since they sent me a faulty phone. Repairs team got in touch about fees for repair work. Now Vodafone denied that they promised a free repair. I am not paying over £170 for a faulty phone that was given to me. I feel misled and lied to once again.

[Gemma]

@jellybean99 - I’m sorry to hear the issues you’re having with getting your phone fixed.

We’ll need to access your account and then we can speak with our repair centre regarding what’s happened.

Please send us your details by following the instructions in this private message.