I started a Red Bundle on the 3rd of november 2016 for £15 a month.
On the 3rd of december I didn't receive and bill (nor by email or post). So a few days later I went online and found out that £30 were due instead of £15. This was clearly a mistake considering also that no pdf could be downloaded of this wrong bill (getting the message "Sorry, we can't show you a PDF of this bill at the moment. Please try again later.").
I was expecting the £15 to be taken automatically from my bank account as clearly stated in the vodafone "terms and conditions", but this never happened. So I called them today to find out that the "terms and conditions" are wrong, and that the direct debit is optional and can be setup if the customer wants. So I enabled the direct debit for convenience.
So I had to pay £30 instead of £15 for november, and still waiting for the bill to come.
Does anyone had similar issues with their red bundle billing?
