Registering On Vodafone's Site

[Ancient-Mariner]

Well, with a Vodafone 3G mast only 200 metres away, decided on the Vodafone PAYG modem - Vodafone K3565 USB Modem Stick Lite.

The device itself is great, however once I've used up the initial £15 credit I am going to be stuck!

Ideally I want to be able to add credit from my bank Debit card using the Vodafone website, but for some reason Vodafone will not let me register!

The requirement is to register on Vodafone's site first:-
http://online.vodafone.co.uk/dispatch/Portal/appmana...

If you use the modem's 07 number you should get an SMS message back via the modem which has a password limited to 20 minutes, I have yet to receive a SMS messge when I use that method, although I can receive a SMS message sent from my mobile phone (on o2) so that proves the SMS functionality. If I try using my email address, which is in form of name@firstname-lastname.co.uk then I get a message saying that I have entered my email address incorrectly. I have had this email address for some years, it is a valid email address as far as I am concerned. However are Vodafone looking for an email address that they have issued?

I have spoken with Vodafone and they tell me that they have issues with their website. However that was well over a week ago and nothing has changed. Looking through this forum there have been issues since last year... What I cannot understand is that this problem would also relate to anyone registering on their site, not just for PAYG broadband, so must be a great revenue looser for Vodafone.

The only other option is buying £15 vouchers, I've not seen those in shops around here for ages. And reading the Modem instructions, there is no provision for using a Vodafone top-up card.

Any ideas please?

Cheers!

[metradio]

Managed to register with the return SMS code a couple of days ago, so it does work from time to time 🙂

Most if not all places that do Top-Up's can do a voucher..

Mike

[Retired-Wayne]

Hi Ancient_Mariner and welcome to the eForum

I'm sorry to hear that you are having problems with this. We'll need access to your account in order to resolve this for you. What I'm going to do is pop an email over to the email address you registered with. Once you have received this just reply to it with all of the information it asks for and we'll get back to you as soon as possible.

Thanks

Wayne

eForum Team

[Ancient-Mariner]

Thanks Wayne

An update.

I managed to register earlier this afternoon, I used the modem number and got an SMS message back. So I've been able to register my modem and set up a debit card for future top ups. However, part of the registration says that an email will be sent to confirm my details. Two hours later that has not arrived. The email address shown on my Vodafone page is however correct.

One thing which may have been an earlier issue, is that my email address contains a - symbol. Now, when you set up a user name, it gives you the default option to use your email address, but goes on to say that email addresses with a - symbol are not accepted. I wonder whether this was why I could not register using my email address originally?

Anyway, so far all seems OK.

Just waiting now for that new Vodafone 3G mast 200 metres away from me to go live, have been told towards the end of this month.

Cheers!
Clive

[Retired-Daz_V]

Hi Clive,

Many thanks for the update, great to hear you're now registered!

We are making a big push to extend our 3G connectivity coverage, and it's fantastic to hear you're going to be enjoying the benefit of this.

I'm not quite sure why it was disallowing registration before, but if you're all sorted now, I can only put it down to a temporary glitch in the system. If you do need any help in the future, you're always welcome to ask away!

As a new user, I thought I'd let you know about a couple of our services. If you ever are on the trot and need to check your current or next location's coverage, we have a Coverage Checker tool! Also, if you ever get stuck with using the Mobile Broadband, our Help Center for USB Modems might just be what you need to fix your query!


Daz

eForum Team