Replacement Suresignal not connecting (so much for plug and play?????)
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27-11-2016 07:38 PM
following ports open 8,50,123,500,4500,1723
sure signal registered
Solid Power light flashing internet light for 36 hours
Ping 16ms
Download 73.83Mbps
upload 18.64Mbps
My IP Address 84.92.103.119
Serial number 42164449284
The results of traceroute
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 14 ms 14 ms lo0.central10.pcn-bng01.plus.net [195.166.130.248]
4 14 ms 14 ms 14 ms 411.be5.pcn-ir02.plus.net [84.93.253.71]
5 15 ms 15 ms 15 ms 195.99.125.144
6 15 ms 15 ms 15 ms 195.99.127.87
7 14 ms 14 ms 14 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
8 15 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
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27-11-2016 07:50 PM
no just died
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27-11-2016 07:52 PM
have a look inside, its probably burnt and charred, then read this..
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28-11-2016 05:54 PM
Same here, replacement not connecting. Done port forwarding etc. Really annoying.
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28-11-2016 07:00 PM
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29-11-2016 02:07 PM
Hi all,
As you may have seen on some other threads, our Technical team are aware of an issue that is affecting some new registrations.
They've found the route cause and are working on getting this fixed as soon as possible.
In the mean time, they've advised to keep your Vodafone Sure Signal devices plugged in. As soon as the fix is in place, the boxes will be registered.
Apologies for the delay in getting this issue resolved.
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29-11-2016 10:38 PM
I've got exactly the same problem.
I replaced old iPhone 5 with iPhone 6 & tried to change registry on suresignal. Old blackberry still worked, but new iPhone 6 didn't. And still doesn't. I've spent MANY hours on LIVECHAT with no explanation. I even bought a new suresignal and that doesn't work either. It just flashes "setting up" or "can't access Vodafone". Also, website won't allow new users to be added.
Feedback is wholly unacceptable.
The solution, of course, is to provide a better signal. BTW, I live in central London.
Old serial no. 21196953414 . New serial no. 42164450118
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29-11-2016 10:42 PM
Found the "route" cause?
So what is it?
When will it be fixed?
10 days non-service and counting ...
Already regretting entering into 2 year contract.
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30-11-2016 05:42 PM
well what do you know its working :smileyhappy:
