Interesting conversation
18:28, Nov 28:
Hello, you're chatting with Jitu, one of Vodafone's online tech specialists. Let me go through the conversation you've had with the representative who transferred your chat to me. Jitu
at 18:28, Nov 28:
Hello,nick
Jitu
at 18:29, Nov 28:
Hope you are good today
Jitu
at 18:29, Nov 28:
I see from the above chat that you wish to speak to the sure signal team
nick sleeman
at 18:29, Nov 28:
yes it still has not managed to connect
Please allow me moment while I check this quickly for you
Jitu
at 18:30, Nov 28:
May I have light sequence on the sure signal devie
nick sleeman
at 18:30, Nov 28:
solid red power light flashing 2nd light
nick sleeman
at 18:30, Nov 28:
* flashing white second light
nick sleeman
at 18:32, Nov 28:
Ping 16ms Download 73.83Mbps upload 18.64Mbps My IP Address 84.92.103.119 Serial number 42164449284 The results of traceroute Tracing route to 212.183.133.177 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 14 ms 14 ms 14 ms lo0.central10.pcn-bng01.plus.net [195.166.130.248] 4 14 ms 14 ms 14 ms 411.be5.pcn-ir02.plus.net [84.93.253.71] 5 15 ms 15 ms 15 ms 195.99.125.144 6 15 ms 15 ms 15 ms 195.99.127.87 7 14 ms 14 ms 14 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240] 8 15 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
Please allow me moment I am checking the device for you remotely
Jitu
at 18:39, Nov 28:
Nick, Sorry to keep you waiting .
Jitu
at 18:39, Nov 28:
I have checked the connection
Jitu
at 18:40, Nov 28:
I have checked the account for the sure signal device
Jitu
at 18:41, Nov 28:
Nick, Are you there
nick sleeman
nick sleeman
at 18:41, Nov 28:
so what is your verdict?
Nick I have checked with the sure signal network team and they could say is that there are still working on the sure signal network to get the sure signal fixed for sure signal user.
Jitu
at 18:44, Nov 28:
Once its fixed . the sure signal for you will authenticate with sure signal network and it will shows the network back again and you will see all the three lights solid steady on the device
Jitu
at 18:45, Nov 28:
I have re- reported your sure signal connection to the sure signal network on priority . Once its resolved , you will all the steady solid lights on the device and more over . you will receive text for the same
nick sleeman
at 18:46, Nov 28:
great i wont hold my breath, i will sit and wait then
I am really sorry . I have updated all the relevant note about your service . so that once the sure signal service gets started . You contact the customer service and you get the compensation for the loss of service
nick sleeman
at 18:49, Nov 28:
ok thanks
thank you so much again
Jitu
at 18:49, Nov 28:
Is there anything else apart from this I can help you today?
nick sleeman
at 18:49, Nov 28:
no thank you
at 18:50, Nov 28:
I hope you are happy with this chat session
.png "Moderator (Retired)"){kind=icon}
