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Resetting your Sure Signal

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Moderator (Retired)

For version 1 Sure Signal (the one with four lights on the front):

 

The reset button needs to be held in throughout this entire process

 

  • Press and hold down the reset button for 30 seconds
  • The LED’s flash once from top LED to bottom LED in sequence
  • Continue to hold in the reset button and remove the power cable from the VSS for 10 seconds
  • Keep the reset button held in and plug the power cable back into the VSS
  • Wait for the LEDs to flash once from top LED to bottom LED in sequence
  • You can now release the reset button

 

                                                                         

For version 2 Sure Signal (the one with 3 lights on the front):

 

  • Factory reset is performed by pressing the reset button for 30 seconds with the power cable plugged in. you will see the LED flash in sequence 1, 2, 3 then go out.
  • Release the reset button (there is no need to remove the power cable for this model)
  • The device will now go into a predefined setup sequence which can take anywhere between 20 minutes to 6 hours depending on the speed of the customers connection

 

 

For version 3 Sure Signal (the plug in version):

 

There are 3 stages of use for the reset button as follows:

 

  • Hold the reset button in for 5 seconds then release. This will result in a reset
  • Holding the button for 10 or more seconds will result in the sure signal being switched off.
  • The device can be turned back on by either pressing the reset button again or unplugging the device for 30 seconds and plugging it back in again

A full factory reset of a VSS will take anywhere between 20 minutes to six hours to complete and fully reconnect to the network.

 

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