main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.


Resetting your Sure Signal

Moderator (Retired)

For version 1 Sure Signal (the one with four lights on the front):


The reset button needs to be held in throughout this entire process


  • Press and hold down the reset button for 30 seconds
  • The LED’s flash once from top LED to bottom LED in sequence
  • Continue to hold in the reset button and remove the power cable from the VSS for 10 seconds
  • Keep the reset button held in and plug the power cable back into the VSS
  • Wait for the LEDs to flash once from top LED to bottom LED in sequence
  • You can now release the reset button



For version 2 Sure Signal (the one with 3 lights on the front):


  • Factory reset is performed by pressing the reset button for 30 seconds with the power cable plugged in. you will see the LED flash in sequence 1, 2, 3 then go out.
  • Release the reset button (there is no need to remove the power cable for this model)
  • The device will now go into a predefined setup sequence which can take anywhere between 20 minutes to 6 hours depending on the speed of the customers connection



For version 3 Sure Signal (the plug in version):


There are 3 stages of use for the reset button as follows:


  • Hold the reset button in for 5 seconds then release. This will result in a reset
  • Holding the button for 10 or more seconds will result in the sure signal being switched off.
  • The device can be turned back on by either pressing the reset button again or unplugging the device for 30 seconds and plugging it back in again

A full factory reset of a VSS will take anywhere between 20 minutes to six hours to complete and fully reconnect to the network.


View more options