Resync please!

[Carlymayatt12]

Hi again!

i got an iPhone 5 and me SS stopped working. Sure enough, 8 hours after I posted here to request a resync - it worked again...for one day! Now I'm just getting a steady red light. Have tried to reset it Unsuccessfully!!! 

ive had 4 sure signals in the past - usually work let me just buy another one, and as soon as I plug the new one in it starts working! 

Im not very technical-I have no idea about ip adresses etc All I know is that my Internet is working fine and my SS isn't! 

Please help!!! 

[Retired-Andy]

Hi Carlymyatt12,  

I've checked our systems and your Sure Signal is showing as deregistered which would explain the cause of the issue you're facing. Can you login to your My Vodafone and re-register the device please. Once it's registered, it'll need to go through the setup again and after a maximum of 24 hours should be working fully.

Let me know how you go on.

Thanks

Andrew