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Simon8 · ‎04-03-2018

I have recently upgraded my internet connection to Business Fiber 76 from Demon ADSL and as part of the upgrade I purchased a block of static IP addresses - configurable through the Vodafone router (I was told).

It is essential that the IP address for my email server has a PTR (reverse DNS) record configured so that properly configured email servers will accept my email messages. I send invoices to customers and remittance advice notes to suppliers, amongst other things.

Unfortunately there appears to be a problem getting this done. There is also a problem getting a message to someone who knows what to do. I have communicated with someone using the support chat, who gave me a phone number for the relevant people. When I got through I was told that getting PTR records set is impossible.

Note: I sent an email reply to four people yesterday. The original sender and three CCd recipients. The email servers for three of the recipients rejected the message because there is no PTR record configured.

Does anyone know either:

a) How to configure the PTR records for your .../29 block of addresses,

or

b) How to get a message to the relevant person at Vodafone who knows how to edit the correct zone file and add PTR records?

Thanks.

Simon8 · ‎13-03-2018

I have found the solution and my PTR records are now correct.

The process is as follows:

Identify your IP address, or the relevant IP address that you require the PTR record to be set on.

At the command line run "whois <IP Address>"

In the returned information, locate the "AS" number.

At the command line run "whois <AS Number>" e.g. "whois AS1234"

In the returned information there should be an email address for the correct team.

I found that they are very helpful and will advise you on what needs to be done and/or verified and will then notify the DNS team as required.

Note: If you just run "whois <IP Address>" the only email address returned is the abuse contact.

View solution in original position

MartinJ · ‎13-03-2018

thank you for your help!

That's very odd cos this button below is only active under phone line account and not broadband

mcc05 · ‎14-03-2018

So on account summary, click "manage content and control" on the broadband, on the left hand menu, "additional features"

MartinJ · ‎14-03-2018

Thanks mcc05, but its not there for some reason... I rang them again and this time been told they have problems and it might take week or more.. its a joke..

Also if PTR is only availbable on multi Static IP then its another blow..

TJ · ‎15-03-2018

@MartinJ I'm sorry to hear that you're having so much trouble getting a Static IP set up.

I've sent you a private message with details on how to get in touch, so we can forward this to our Broadband team to get this resolved for you.

mcc05 · ‎14-03-2018

Simon8, are you on the /29 LAN static ip package, if so they say getting PTR records set up is ok, but dont support it on a single ip

mcc05 · ‎13-03-2018

Ok got a contact email, did they sort yours out Simon?

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