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Rich Communication

Panch81
2: Seeker
2: Seeker

‎31-03-2016 12:55 PM

I have a Galaxy Core Prime, calls and SMS work fine, but if someone tries to send me a message as a chat (from my understanding the message app will automatically switch to Chat over SMS if the recipient is on Vodafone with Rich Communications set up) I do not receive the message, it is getting delivered to a lady called Amanda?  

I have had a chat with Amanda (while trying to message myself from a colleagues phone) and she says she has been receiving my messages for weeks now.

I have switched the Rich Communications on/off in settings but the senders messages always want to get sent to me in 'chat' rather than SMS regardless of its setting. I have also removed the sim and battery which failed to rectify. Done a hard reset of the phone, called Vodafone who claim its an issue with Samsung, emailed samsung and no reply, i'm lost...

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1 REPLY 1

hrym
17: Community Champion
17: Community Champion

‎31-03-2016 03:52 PM

If you look in the app drawer, is the stock messaging app there?  There should be a setting to use it as the default - either there, or in Message+ or possibly even the main Settings menu.   Does that help (assuming you don't want to use RCS)?   If you're happy with that, you could also try disabling the RCS app in the main Settings menu.