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Router password lost

thisservicesux
2: Seeker
2: Seeker

My problems are multiple:

1. My 'fast' 70+ connection has dropped to a speed test of around 10 (upload less than 2).

2. My router drops out and goes red light on internet multiple times per day.

3. I lost my password so did a factory rest. I can now reconnect to the wifi using the password on the router, but the password doesn't work to let me access the router settings (have tried it ten plus times and done several resets).

4. Still can't get Vodafone to accept I have a mobile on another network, so the numbers on my account are a couple of landline numbers so I can't receive texts.

5. I tried calling for assistance. Put in my landline number and was given a 1, 2, 3 option (3 for broadband) ... system would not accept any number... just kept going 'lalala - I can't hear you' - tried calling back three or for times with the same issue... until it went past 9pm and now I have to wait until tomorrow. But because of cummuting times I will only be at my computer at home for about 20 minutes before 9pm again.

10 REPLIES 10

AnnS
17: Community Champion
17: Community Champion

Hi @thisservicesux

 

If you have lost or forgotten your router password, you will need to contact the Broadband Team direct.  They will be able to reset your password and address the other issues you are experiencing with your Broadband connection.

 

This can be done by clicking the link below and choosing 'chat to us online'.  When the chat box opens, you will be able to select help for your Broadband. When you have finished the chat, you will be able to download a transcript of the chat for your records.

 

Vodafone Contact Us