Ask
Reply
Solution
22-11-2016 04:09 PM
Vodafone S7 Edge bought early October, but no WiFi Caling option ever appeared even though the feature is enabled on my account. 191 customer support was clueless to say the least.
Following OTA monthly security updates applied in order:
G935FXXU1BPH6 August
G935FXXS1BPI8 September
G935FXXS1BPJ1 October
Factory resets to phone as advised by Vodafone, temporarily taking SIM out to another handset and back made no difference.
New security update for November released the last few days or so G935FXXS1BPK1, but still no option available. However taking SIM out to another handset and back again this time...WORKED!!
I now have the WiFi Calling opton listed under Phone settings (below Vibrate) at last. Will test on Tube tomorrow.
22-11-2016 04:47 PM
Hi
That's great it's appeared.
Was the Samsung phone supplied directly by Vodafone may I ask ?
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
22-11-2016 04:58 PM
Hi,
Phone was purchased from a Vodafone store.
22-11-2016 05:01 PM
Thank you.
Just checking as units supplied by independents or bought from Samsung etc are not at the moment supposed to get Calling over WiFi.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
24-11-2016 03:12 PM
Confirmed Vodafone WiFi Calling is now displayed when cellular network strength is weak. Using VodafoneWiFi on the Tube am able to make calls.now.
25-11-2016 10:47 AM
02-01-2017 05:35 PM
04-01-2017 03:28 PM
@lostboyuk Thank you for your input We're delighted to hear that you're enjoying our service.
Have a great day!
06-01-2017 02:15 PM
Today I received a text from Vodafone offering this service.
Coincidentally I upgraded my software on the device last night - and now have the following version: G935FXXU1BPLB / G9335FVFG1BPK3 / G935FXXU1BPK6
I've had a look in 'Phone > Settings > More' but don't have the option for Wi-Fi calling?
The text message fro Vodafone is saying to text 93555, is it a case of once it's enabled on your account the option will show on the device?
06-01-2017 03:51 PM
It's appeared now...
I did try a few things so not sure what fixed it, but it was:
1) text vodafone back to ask for the service to be enabled
2) restart phone
3) turn phone off, take sim card out (not putting it into another phone) and reinsert. Switch phone back on.
4) checked in phone dialler application serttings, and it was at the very bottom.
Here's to giving a go now