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SG4 crashing when using Net,photos sometimes calls

Belly2015
1: Seeker
Ever since I've had this SG4 it has crashed if I try to use Net,take more than 1 photo and also sometimes when I try to make a call.Worst phone I've ever had.Tried all upgrades all solutions but it still continues to happen.Whats wrong with this phone?Can anyone help
1 ACCEPTED SOLUTION

hrym
17: Community Champion
17: Community Champion

There could be various reasons for that, from a badly-behaved app to a hardware fault or corruption in the operating system.   The best place to start would be a factory reset (don't forget to back up your content first) and then try it for a few days with no apps added.   If it's stable, add your apps one at a time and see if the problem recurs.   If it does, you''ve found the culprit.   If it doesn't, it should be fixed.

 

If that doesn't work, then it sounds as though it'll have to go off for repair.   This will include a factory reset anyway, so you haven't lost anything by giving it a try first.

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1 REPLY 1

hrym
17: Community Champion
17: Community Champion

There could be various reasons for that, from a badly-behaved app to a hardware fault or corruption in the operating system.   The best place to start would be a factory reset (don't forget to back up your content first) and then try it for a few days with no apps added.   If it's stable, add your apps one at a time and see if the problem recurs.   If it does, you''ve found the culprit.   If it doesn't, it should be fixed.

 

If that doesn't work, then it sounds as though it'll have to go off for repair.   This will include a factory reset anyway, so you haven't lost anything by giving it a try first.