Phone shows 3G signal but internet will not work. HTC One M8

[joeyboy1234]

Good Morning,

my phone shows 3G signal but the internet will not work. i have called vodafone numerous times and they told me it was a problem there end and it will be fixed the next day, this is still not fixed and it is affecting my work as i use my phone for work as well. im not happy with the vodafone customer service. i just want this problem resolved as i need the internet back asap and i am currently paying for a service that im not recieving.

PLEASE PLEASE PLEASE HELP!!!

[Retired-Matt_Vo]

Hi

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

[hrym]

Just to add to what Matt said, if your phone displays "3G", it's not transmitting or receiving data.  The protocols on 3G are H and H+ and thesse should show instead.   Either there's a fault on the network (I wasn't getting a data connection earlier today) or Mobile Data is turned off on your phone.

[Retired-Ian_]

Hi joeyboy1234,

Have you followed the steps Matt and hrym gave?

If you're still having issues, post again and we'll be able to help.

Thanks,

Ian

[joeyboy1234]

My phone shows H+ but still not internet. i have called vodafone 15 times or more and been on live chat and even left work to go into the store and still not working. i have text web, changed sim, i even put another sim in my phone to check if its the phone but it worked with another sim so its the network. this has been a 3 day issue and i need it fixed. they have now said it will be today 12/9/14 at 20:00. if it is not i will have to go further and i would want to look into leaving vodafone due to the terrible customer service. they promised me it would be fixed twice now and its not.

[hrym]

Did you also look at the network status checker?   I've noticed intermittent data availability (though evidenced by a lack of and G or H symbol) in the last few days.  I suspect some wider maintenance may be going on.  I'm slightly surprised that you've been given a specific time for a fix - nto come across that before.  It suggets there may have been an issue with the account.

If you've tried everything else, your phone may need to go in for repair.

[joeyboy1234]

i dont believe it is the phone as when i put another sim into it the data worked straight away. its been 4 days now and its beyond a joke. vodafone are terrible. please someone help and fix my problem

[Retired-Sarah]

Hi joeyboy1234,

So we can look into this for you, click here to get in touch.

Thanks,

Sarah