SIM Change, No Connectivity, De-registered cannot Re-Register

[sebcraft]

I have recently upgraded my phone and installed a new Sim with the same number. The Sure signal was working for other registered phones in the house. My new phone would not connect, or calls were dropping when connected.

I followed the instructions here: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/PLease-rsync-my-sure-signal/td-p/1443902 

Now i can't register my Suresignal - I get the dreaded error: "Sorry we are not able to process your request because of following errors in your form. Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later."

My SN is 40121020107

Please can you help reset, resync or whatever is needed to get this working again.

Many thanks,

Seb

[Retired-Andy]

Hi sebcraft,

Thanks for your time on the phone this afternoon; I’m glad we’ve had the opportunity to resolve your issue for you.

Once you’ve completed the reset of your Sure Signal, let me know how you go on.

Thanks

Andrew

[sebcraft · Accepted solution]

Andrew,

Thank you for calling me today. I reset the SS as suggested and rebooted both phones. Good news, both phones are now connecting and making calls.

It looks like the resync has sorted the problem out.

Thank you for resolving the issue.

Seb

[Retired-Andy]

Hi sebcraft,

Many thanks for the update. You're welcome and it’s great news to hear both your phones are now able to use the Sure Signal. :smileyhappy:

If you ever need any help in the future, you know where we are.

Thanks

Andrew

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.

[sebcraft]

Your speed test results

D:73.54Mbps / U:16.05 Mbps

Your ping test results:

Line Quality: b*
Ping: 25ms
Jitter: 1ms
ISP: BT

Your external IP address from here.
109.150.55.213

The results of a traceroute.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     6 ms     3 ms     3 ms  BThomehub.home [IP REMOVED]   2    12 ms    12 ms    12 ms  217.32.141.0   3    14 ms    12 ms    12 ms  217.32.140.206   4    22 ms    17 ms    17 ms  217.41.216.154   5    17 ms    17 ms    17 ms  31.55.164.189   6    19 ms    19 ms    18 ms  31.55.164.107   7    17 ms    18 ms    16 ms  acc1-10GigE-0-5-0-5.bm.21cn-ipp.bt.net [109.159.248.98]   8    30 ms    29 ms    28 ms  core1-te0-15-0-16.ealing.ukcore.bt.net [109.159.248.44]   9    23 ms    23 ms    22 ms  host213-121-193-144.ukcore.bt.net [213.121.193.144]  10    23 ms    27 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]  11    23 ms    23 ms    23 ms  85.205.116.10  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out. Trace complete.

Your Sure Signal serial number: