SIM Swap through from broken SIM

[wevans13]

Hi all,

I've recently upgraded my work (IBM) phone to an iPhone SE, and it came with a new SIM card. Which was a relief, as my previous SIM card had, coincidentally, stopped working.

So after a bit of digging I found the online form to swap my number over to my new nano-SIM card (it said it would take up to 24 hours)

However, it has now been over a day, and I've still had no word from Vodafone nor does my new SIM seem to be working.

[BandOfBrothers]

Hi

A sim swap can indeed occasionally take upto 24 hours. 

Turning the phone Off and On can help. 

A sim swap has to be done to a blank sim card and usually you would receive a text to your old sim to proceed. 

As your original sim card isn't working then the process is http://www.vodafone.co.uk/vodafone-uk/forms/sim-swap/index.htm

From https://support.vodafone.co.uk/Account-bill-and-top-up/My-SIM/Help-with-my-SIM/38915574/How-do-I-tra...

If you still are stuck then Live Chat maybe able to help. 

Or your most local Vodafone High street store can sim swap for you. 

[AnnS]

Hi @wevans13

If you are a corporate or large business customer, you will be unable to use the SIM swap form and will need to contact your Business Manager to change the number to a new SIM.

If you are a small business customer, it is recommended to get the SIM change done in a Vodafone Store.  The number has to be put onto a plain blank SIM.

Further info below.

How do I transfer my number to a New SIM?

If you continue to have problems, please use the contact us page of the website and choose business.

[Annie_N]

@wevans13

Just to be clear, the new SIM card that came with your new phone will already have a number assigned to it, and won't be suitable for the SIM swap process. Unfortunately it's the one aspect of the process that isn't made as clear as I feel it should be in the Support information.