Hi,
My partner and I both renewed our contracts in August using the VEA scheme to get 30% off a SIM only deal.
The deal was for 500 minutes, unlimited texts and 10GB (doubled from 5GB which it would normally be) which we were happy with.
My partner went on a trip to Europe last month and I called up as I noticed I got a text saying that Vodafone EuroTraveller had been cancelled on my phone so wondered if hers was the same and what the deal was.
Having spoken to several people it seemed that there was no option to have this anymore nor were there any realistically priced alternatives. I think £10 a day for 500MB data was suggested at some point but regardless it was priced prohibitively and there seemed no realistic option for her to use data on her phone without us spending a lot of money.
Eventually after lots of debate between advisors and transferred calls a sales guy changed her contract to the £20 a month deal (less the 30% discount) for unlimited minutes and texts plus 20GB data which also included roaming usage and data.
Whilst this has more minutes and data she didn't really need this but it was sold as the only way realistically we could do it.
So now I'm paying more money a month just to retain the facility to use the phone overseas when occasionally we go. Also, the sales guy said he would ring back and help move my phone across to the same deal or work something out so I don't end up in the same position.
My question is... is there anything that can be done as I feel we were mis-sold the original SIM only deals as it was stated we would have EuroTraveller and now we can't any more. And I don't know what to do with my contract and I'm going abroad in 2 weeks and need to use my phone!
Please advise... happy to talk through over the phone if required..
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