SS V1 not working with new BT HH 5

[jbf49]

Since I installed a new BT home hub 5 my SS has stopped working – This means everyone in my family is now without a Vodafone mobile signal at home (a month now!).

I have done the port forwarding thing and also done a tracert, which pings as far as Vodafone’s servers in Germany (I have checked)

Cables and power supplies are fine, SS is registered and I have reset many times.

Please help!

[Sukhi]

Hi @jbf49

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[jbf49]

Thanks for your help Sukhi. As requested:

Down 36.98 Mbps

Up 8.14 Mbps

Ping B* 18 ms with 2 ms jitter (unable to test packet loss)

IP address 86.134.160.235

SS serial 21224310926

Tracert is as follows

Microsoft Windows [Version 10.0.10240]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     2 ms     2 ms  bthub.home [192.168.1.254]

  2     8 ms     9 ms     8 ms  213.120.155.233

  3    10 ms     8 ms     8 ms  213.120.155.190

  4     9 ms     8 ms    24 ms  213.120.161.18

  5    10 ms    14 ms     8 ms  31.55.164.219

  6     9 ms     9 ms     9 ms  31.55.164.109

  7    10 ms     9 ms    15 ms  109.159.248.221

  8    21 ms    13 ms    15 ms  core1-te0-4-0-4.ealing.ukcore.bt.net [109.159.248.4]

  9    14 ms    14 ms    14 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.254.136]

 10    18 ms    14 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    15 ms    16 ms    14 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *

[Retired-Wayne]

@jbf49

Can you tell us exactly what light sequence you’re getting?

[jbf49]

Hi Wayne,

At the moment it's top two - solid green

At various times of the day, if flashed light 2 and sometime light 4 (the tick)

It never lights or flashes the third 3g light.

Cheers

John

[jbf49]

Wayne,

An update - at 20.09

Top two lights solid green, with bottom (tick) flashing green now.

John

[Retired-Laura]

@jbf49 - It seems that the Vodafone Sure Signal is trying to connect to the network.

We can see that the Vodafone Sure Signal is currently not registered, please register this and reset the device.

Let us how you get on.