SS V1

[marti]

Just come back from holiday and plugged sure signsl back in but it won't work. Tried full reset, de registered then re registered it - no good, could you try a re sync please? Serial Zmo is 21222164879

Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Ben_H]

Hi marti,

I've resynced your Sure Signal for you. Please reset your unit to complete the action:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour. 

If it's not working after a reset, please use the guide Matt supplied above. 

Cheers,

Ben

[marti]

Hi,

Reset as per Ben's post SS is now showing steady lights on 1 2 & 4 but no phones are picking up a signal (We have 4 Vodafone contract phones in the house!)

Response as per Matt's post:

Speedtest: http://www.speedtest.net/my-result/3729407090

Pingtest:  Packet Loss 0%

               Ping 24 MS

               Jitter 1 MS

IP Address: 92.234.175.200

IP V6 Address: ::ffff:5cea:afc8

Tracert:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
  1    <1 ms     1 ms     1 ms  routerlogin.net [192.168.0.1]
  2    11 ms    10 ms    10 ms  cpc5-sprt2-2-0-gw.know.cable.virginm.net [92.234.175.1]
  3    10 ms    11 ms    16 ms  pres-core-2b-ae12-703.network.virginmedia.net [81.97.112.249]
  4    13 ms    15 ms    15 ms  manc-bb-2a-ae5-0.network.virginmedia.net [62.254.42.29]
  5    14 ms    37 ms    17 ms  brhm-bb-2a-ae1-0.network.virginmedia.net [62.254.42.49]
  6     *       12 ms    14 ms  brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  7     *        *        *     Request timed out.
  8    21 ms    23 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
  9    21 ms    27 ms    22 ms  85.205.0.93
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

[Ben_H]

Hi marti,

Thanks for posting those details. Your results are fine and your Sure Signal connected to our servers last night around 9:25pm.

If resetting each phone and the router hasn't helped, please test another Ethernet cable. 

This will help rule out an accessory issue. 

Cheers,

Ben

[marti]

Hi,

Thanks for the reply, tried all the above, still shows steady lights 1,2 and 4 but no signal on phones - all reset!

Regards

[Retired-Ian_]

Hi marti,

Thanks for trying that.

I suggest trying the Sure Signal at a different location, with a different ISP to see it's connecting.

Thanks,

Ian

[marti]

Was going to take my sure signal to my mums today to try that. Got up this morning and it seems to be working! Has anything been done from vodafone end???

[Sukhi]

Hi marti,

I'm unable to see what's happened but it's great that it's now working :).

Thanks,

Sukhi