SS v1 not working

[connected]

Hi, My Nexus 5 wont connect to my SS v1 I have a Asus RT-N66U roter on BT infinity and I have assigned the SS an IP. When swapping my sim to an old Samsung it would connect, then swapping back to my Nexus allowed that to connect...which worked for months until recently, now neither will connect.

All 3 lights are solid exept the connected light... its not connecting. 

Serial No of ss: 21196945816 I have de-registered, re-registered, and factory reset the SS. What can I do? the SS is a few years old but I dont want to drop 100 notes on a new box if the box is not faulty. Thanks

[2824]

Hello Gemma,

Good to hear from you again. As you know I deregistered the Sure Signal as part of the troubleshooting process in 2014. I have done the same this time round and I am about to re-register the box. I was convinced last year that there was nothing wrong with the equipment and I was proved right.

I am tied into a 2 year contract, so I soldier on. I read in another post that one of your customers had "lost the will to live".  After last years debacle I understand what he means.

[2824]

As I expected - the box is still not working.

Last year I spent a lot of time speaking to my broadband provider, changing router settings and even spending money on a port forwarding programme. And despite all that nothing worked. A complete waste of time as the box started working again weeks later with the factory router settings.

Don't bother trying to call me on my mobile - it doesn't work here.

Tomorrow I will email the Vodafone CEO with my thoughts.   

[2824]

In the event that Vodafone reply, I have the following information

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Iain>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    13 ms    13 ms    12 ms  31.55.185.136
  5    13 ms    13 ms    13 ms  195.99.127.138
  6    13 ms    13 ms    13 ms  195.99.127.8
  7    13 ms    13 ms    13 ms  195.99.127.19
  8    16 ms    14 ms    15 ms  lndgw2.arcor-ip.net [195.66.224.124]
  9    14 ms    14 ms    14 ms  85.205.0.86
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Iain>

Serial Number 21197172824

Ping Test 16ms jitter 1ms

IP Address 86.136.199.161

Speed 37.47 Mbps/ 9.02Mbps

I'm using a BT Home Hub 5 for those who are interested. 

[Mark]

@2824

All the information you've provided is spot on.

Please speak to BT to check that VPN traffic (Private Networks) are enabled.

I'd also recommend trying a new Ethernet cable.

[2824]

BT says it is Vodafone problem. I have tried an new ethernet cable with no success. The Vodafone CEO has not replied. I give up.