SS3 with BT Homehub 5

[heihei]

I know this has come up a number of times, but cannot get my SS3 to work reliably with my BT Homehub 5. This is the second SS3 I've tried. I've also tried the port forwarding too, but as I'm not a techy, I don't think I should need to tinker further to get this to work.

Any thoughts?

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[heihei]

Been there - done that. No improvement.

[drey_p]

Then please could you provide the information requested in the link below:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Issue-not-listed/td-p/2391847

[heihei]

The issue you’re experiencing: limited / patchy connections

What light sequence you're seeing: solid red / solid white / solid white

Your speed test results from here.

Download 33.94

Upload 7.40

Your external IP address from here.   217.43.78.36

Your Sure Signal serial number: 42152176444

The results of a traceroute.

Last login: Sun Dec 20 17:54:14 on console

unknown-3c-15-c2-c6-de-a4:~ adamryan$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  2.433 ms  1.633 ms  1.646 ms

 2  * * *

 3  * * *

 4  31.55.187.188 (31.55.187.188)  9.483 ms  11.230 ms  8.925 ms

 5  core1-hu0-19-0-1.southbank.ukcore.bt.net (195.99.127.166)  7.744 ms

    core1-hu0-9-0-0.southbank.ukcore.bt.net (195.99.127.164)  9.531 ms

    core1-hu0-17-0-5.southbank.ukcore.bt.net (195.99.127.182)  8.284 ms

 6  peer1-et-10-1-0.telehouse.ukcore.bt.net (195.99.127.3)  10.650 ms

    peer1-et-2-1-0.telehouse.ukcore.bt.net (62.172.103.25)  9.273 ms

    peer1-et-10-1-0.telehouse.ukcore.bt.net (195.99.127.3)  12.488 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  10.491 ms  13.610 ms  13.488 ms

 8  85.205.0.93 (85.205.0.93)  9.877 ms  10.485 ms  9.743 ms

 9  * * *

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[Retired-EricChe]

@heihei

Please ensure that BT Smart Setup is switched off within the settings of your BT HomeHub 5. 

This can be turned off by logging into your reuter. BT will be able to offer further support with this.

Thanks

[heihei]

OK - done that but doesn't seem to make any difference.

[Retired-Wayne]

@heihei

Can you give us some more information about what the actual issue is?

You said that you’re experiencing patchy connections? Can you give us some more detail on that?

What do you mean by patchy connections?

How often does it happen?

[heihei]

Phones typically connect less than 10% of the time. We have 4 phones registered and all have the same problem. This is the second SS3 we've had - took the first one back as had the same issue. No problems with old SS2 until it stopped working completely. No change in network set up since then.

[Retired-Wayne]

@heihei

Is your phone definitely connecting to the Sure Signal? Or is it using the normal network?

When you make a call on 3G, do the lights flash on the Sure Signal?

As the only thing that has changed is the type of internet connection you’re using, it looks like an issue with your ISP.