Screen issue on Smart Ultra 6 - Any ideas?

[marco772]

Hi,

I think my phone ,ay have thrown a terminal wobbly and I'm going to need a new one but, just in case this can be fixed, here goes;

A few nights ago, without any prompting, the screewn started to turn itself on, and then flick back on and then off again in no fixed pattern. At some point it will stop coming on all together no matter what is pressed. Leave it for a while and press the power button on the side and it will reappear briefly but then do its vanishing act again.

However, I have just discovered, if I put one tumb in the top left corner of the phone and one on the bottom right and press down (effectively bending the phone upwards slightly) then the screeen stays on.

Does anyone have any idea what may be causing this? Or if there is a fix?

I'm not overly optimistic but if I can save the cost of a new handset that would be great!

Thanks, Mark.

[Jenny]

@marco772 - It does sound like your phone needs sending for repair.

If you’re still in the warranty period, check out our repair info for how to get this sorted.