Second Sure Signal V3 blown up and tripped electricity circuit! - Vodafone store won't replace ...

[adrian109]

Hi,

I have had a second Sure Signal box blow up on me which has tripped the electrical circuit in the house.

It now has black deposits on the face of it and rattles if you shake it!

I got my wife to take it to our local Vodafone shop today to get it replaced as I was under the impression that the Sure Signal came with a 2 year warranty... (Sure Signal was first registered on 04/07/2015)

Apparently not!  According to the store it only has a 12 month warranty.

However I have seen posts on here that seem to suggest that other people have managed to get their sure signals replaced within a 2 year warranty window.

Can a moderator please help me?

Thanks.

[gsmsecure]

Adrian

You are correct, they come with a 2 year warranty and anyone telling you otherwise is denying you your rights.

If you take a look at my original thread here: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

You will see that even beyond the warranty period that these devices are being replaced for FREE.

YOU MUST REPORT BOTH THESE FAILURES - as well as Vodafone's refusal to exchange the device to the BBC Watchdog programme for further investigation and to Trading Standards on 0345 4040506,

Which store refused you?

[adrian109]

Wokingham - Berkshire

[gsmsecure]

I suggest you call the store and speak with a manager and refer them to Page One of the thread I put a link to earlier, where Vodafone's CEO has agreed a no quibble policy of replacement for any burnt out device regardeless of age.

The text below taken from:

https://www.vodafone.co.uk/terms-and-conditions/consumer/network-and-coverage/sure-signal/

2. The Sure Signal Service and Charges

We will provide you with the Sure Signal Service:

a) where you pay monthly for the Sure Signal Service, for the initial minimum period set out in your welcome pack and Price Plan; or
b) where you purchase the Sure Signal Service in 1 instalment, for 24 months following receipt of the Sure Signal Box; or
c) where we provide the Sure Signal Service to you for free, for 24 months following receipt of the Sure Signal Box; (the "Initial Term")

After the Initial Term we won’t charge you for the Sure Signal Service (where applicable) which will be provided to you on an "as is" basis. The Sure Signal Service will only be available for as long as the Sure Signal Box is in working order. If the Sure Signal Box fails to work after: (i) the Initial Term; or (ii) any warranty period we may extend to you, you will be required to replace the Sure Signal Box at your own cost, in order to continue receiving the Sure Signal Service.

The use and availability of the Sure Signal Service is subject to what we say in the Airtime Agreements.

If you are paying for the Sure Signal Service in instalments, we’ll bill you monthly in advance. Payment of the Sure Signal Service shall be in accordance with the Airtime Agreements.

[gsmsecure]

Hi

Do you still have your failed devices(s)?

If so, a number of these units are being independantly tested and adding to the 'pool' of evidence would be helpful. Vodafone should send you a replacement without requiring the original back, otherwise can you offer to present it at a shop, or take photos in order to prove and demonstrate that it is faulty.

Once you have had your replacement and you are happy for it to be tested, please contact me and arranements can be made to have it picked up and taken for testing. If  Vodafone insist that you send the device to them, contact me directly by PM and I will advise.

By advising them that you want to keep the original device for testing, they should either take your word on the failure or ask you to prove by taking to a store as was the case with me.

WE REALLY NEED TO USE YOUR DEVICE(S) for TESTING.

[Jenny]

@adrian109 – I’m sorry to hear what’s happened.

So we can look into this further, I’ve sent you a private message with instructions on how to get in touch.