Sending texts to a specific number

[CharG1401]

One friend cannot receive my texts. She can text me, and we can call each other, but when I text her my iPhone says delivered but she never actually receives. I have reset my network settings, and I have tried deleting the contact and re-adding. Any help gratefully received!

[Vfxdog]

I've just got one of those ridiculous emails from a Jagruti (surname removed) (Customer Service Agent) asking me to send in all my company ID to prove I am who I say I am. As I'm not asking for any privileged information but merely asking Vodafone to sort out a problem, I'm not going to bother any more with this obstructive kind of "customer care".

He/she obviously hasn't even read my post properly as he/she seems to think texting to one number is the problem, whereas I clearly pointed out earlier I have the problem with both an O2 recipient and a Vodafone client- at least. there could be others I'm not aware of as I have pretty much stopped using Voda SMS as a result of this issue.

Vodafone's loss, WhatsApp's gain.

[Retired-Matt_B]

Hi Vfxdog,

This information has been asked for as you won't have authorisation to discuss details on the account.

If you'd like to provide the details or get the main contact within your company to contact us, we'll be happy to help.

Thanks,

Matt B

[Vfxdog]

I am the main contact within my company.

[Retired-Matt_B]

Hi Vfxdog,

My advice would be to respond with the information that's been requested.

Alternatively, you can speak with your dedicated Customer Services team and they'll be able to assist.

Thanks,

Matt B

[Vfxdog]

Vodafone have all the information they need to investigate this problem.