I added an extra phone line to my contract and received the new hand set the next day. I've now had the phone for 10 WEEKS and the SIM still hasn't been activated! I've spent most of the last two months on the phone to Vodafone, repeating myself over and over, just to be told the same thing over and over. "it will be up and running within 48hrs", now I just laugh when they say that. I've visit numerous shops numerous times, just to be fobbed off numerous times. One person managed to swap my original number to the new phone, so i still only had one phone that worked. One bloke said that it was ok because i wouldn't be charged, but i have been billed for it! I've tried live chat...that kicks me off mid conversation and says no-one is available try again later. I was told to collect and try a new SIM, that took three hours plus car parking costs, waste of time. Vodafone have gone massively down in my estimations. I was told that i can't even send the phone back because they couldn't access my account. Might have to cancel direct debits and sell handset on eBay. Seriously frustrated!
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