Solid Red Light. Required Info posted.

[10pmix]

I've had a solid red light for a while now and its now a real pain.  Info as follows:

Speed 7.3

Ping 26ms (Jitter 2ms)

Traceroute 
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    64 ms     4 ms     4 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    34 ms    29 ms    27 ms  ip-89-200-131-94.ov.easynet.net [89.200.131.94]

  4    33 ms    25 ms    32 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  5    26 ms    28 ms    27 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    26 ms    25 ms    27 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  7    26 ms    26 ms    27 ms  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
  8    28 ms    28 ms    27 ms  ae-58-113.csw1.London1.Level3.net [4.69.153.122]

  9   149 ms    32 ms    27 ms  ae-120-3506.edge4.London1.Level3.net [4.69.166.5
]
 10    50 ms    44 ms    46 ms  195.50.122.66
 11    42 ms    38 ms    41 ms  85.205.116.10
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

IP 2.223.51.62

Serial No. 40113857086

Thanks.

[Retired-Kay]

Hi 10pmix, 

Your Sure Signal hasn't updated on our servers since the end of July which is probably what is causing the issue. 

I've done a resync for you, please do a reset to complete the process;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let us know how you get on, 

Kay