Solid red light, no other lights

[TomCatchesides]

Hello,

I posted in this thread a couple of months ago:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Power-flashing-Internet-solid-oran...

Now, my Sure Signal has started displaying a new fault. The red light is solid, and no other lights are showing. This isn't covered in your helpful guide to the different error conditions:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Sure-Signal-Troubleshooting/td-p/13933...

Switching the Sure Signal off and then on again doesn't do anything, and it's been like this for a couple of days now.

What can I do to fix this?

With thanks in advance,

Tom

[Retired-Ian_]

Hi AlanHastings,

Your Sure Signal hasn't connected to the server since 09/02/2014.

I've done a resync for you. To complete it:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

It may possible be the upload speed that is causing the issue.

Thanks

Ian

[AlanHastings]

Hi Ian,i've just done the reset part but the lights haven't come on but the red light has gone of now,held it for a couple of minutes and pulled the plug, plugged it back in relaeased the reset and nothing,no lights now.could you please advise.thanks.Alan

[Retired-James]

Hi AlanHastings,

If you’re not even getting a power light anymore, I’d get this sent away for a free warranty repair.

James

[AlanHastings]

Hi, the power light is back on steady but the internet light is fading of and on ,of and on etc .i think if we can't sort this problem i will send it off to get sorted.please advise.thanks Alan

[AlanHastings]

Hi James , the method to sort my problem with the suresignal doesn'tseem to work,can you give me the direct link to who i should phone to sort the problem or do i have to travel 80 miles to speak to someone about this problem face two face,please advise :smileyfrustrated:

[Retired-Andy]

Hi Alan,

We can certainly arrange a repair of your Sure Signal.

Contact us here.

Thanks,

Andy