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11-01-2017 12:20 PM
Solved! Go to best answer.
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11-01-2017 01:08 PM
I'm not familiar with this phone or the app in question, but issues can sometimes be fixed by clearing an app's cache and data and also force-stopping it. Have you tried that?
It might also be worth asking Samsung if they have a fix. Their support is generally pretty good.
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11-01-2017 01:08 PM
I'm not familiar with this phone or the app in question, but issues can sometimes be fixed by clearing an app's cache and data and also force-stopping it. Have you tried that?
It might also be worth asking Samsung if they have a fix. Their support is generally pretty good.
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11-01-2017 01:18 PM
Hi
I use the Samsung Galaxy s7 edge but not that features.
Sometimes apps need to catch up and with some you can contact the developer to feedback bugs.
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
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11-01-2017 03:08 PM
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11-01-2017 03:11 PM
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11-01-2017 03:15 PM
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11-01-2017 03:19 PM
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11-01-2017 03:37 PM
I don't know whether it's still the case, but Samsung devices often used to need a factory reset after some updates. It's a bit of a pain as you have to set the phone up again, but worth considering if you have other issues. Remember to back up your content first!
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11-01-2017 04:12 PM
Hi @hrym
When I update my s7 edge if my phone is glitching etc then first I'd clear the system caches which does not wipe user data.
After that if necessary then a factory reset.
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
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11-01-2017 04:16 PM
Back in the day, it used to be standard procedure, @BandOfBrothers, but I haven't seen it mentioned so much lately. I've done two platform updates on an HTC phone without needing a reset. Have Samsung cracked it now (I haven't used one of their devices since my S2 and Tab 2)?
FWIW, I've never cleared the system cache, just app ones, either individually or in bulk.
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