Speedtest reported speeds

[Russles]

Hi all,

I seem to be having very slow connection speeds with Vodafone broadband. Have done continuous speed tests throughout the month and the highest speed I've recorded has been 623 in/s. With lows of 34 kb/s and an average of about 400.
When I speak to Vodafone they advised I am getting n average 5 mb/s.

I feel more inclined to believe speedtest as it takes forever to load anything (a few mins to start a Netflix show etc). However how can I be told 2 different speeds like this?

Thanks

[BandOfBrothers]

Hi,

May I ask how long your service has been activated?

Are you hard wired or using wifi ?

I do not use the Vodafone Broadband Service but when I was having some issues with mine I found if using a Wifi connection then changing wireless channel helped. 

And splitting my frequencies to 2.4ghz and 5ghz and choosing 2.4ghz to connect to. 

My my friend was having issues using a wired connection so he swapped out the Ethernet cable. 

Help Link > What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.

[Russles]

It's slow with both wired and wireless. With multiple cables and various channels etc.

Right now I'm experiencing 34 kbs speeds, which is insane. I called technical support the other day, who were supposed to be calling me back but never did, who advised I was getting an average 6 mbs, which has gone down to 5 recently. I don't understand how our results can be so different.

[BandOfBrothers]

I use BT Infinity. 

When I've used Bt's own checking software compared to Ookla Speedtest which is the speed Checker I regularly use the results can differ. 

It's disappointing they haven't contacted you back. 

[Nabs]

@Russles Can you try runing the BTW Performance test http://speedtest.btwholesale.com/

Once the test completes there is an option to perform Further Diagnostics.

If you do this and post back a screenshot of the resulting page it may give us a little more information about any issues that may be present on the line.