Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Stay clear of Vodafone

easyhostmedia
2: Seeker
2: Seeker

‎02-11-2015 03:18 PM

I just purchased a mobile wifi R207 and the reminder card says to change settings i goto http://vodafonemobile.wifi which all i get is 'The server at vodafonemobile.wifi can't be found because the DNS look-up failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.' so i found this '1.3 The Vodafone Mobile Wi-Fi browser login screen
Enter http://VodafoneMobile.WiFi or http://192.168.0.1 into the address window of your web browser, and press the Enter or Return key. The Vodafone Mobile Wi-Fi web browser User Interface (UI) will be displayed.' but even http://192.168.0.1 gives out this'This web page is not available' so i have a mobile wifi that i cant change settings on as Vodafone has taken down all the settings pages'
 
i went onto live chat and the first chat was cut off and the second chat told me to call 191 from my vodafone mobile or vist a vodfone store
 
1) how would i call 191 for tech support from a mobile wifi.
2) how is me going 20 miles to my nearest Vodafone shop by public transport going to help apart from costing me £7 in bus fares.
3) why still offer and sell mobile wifi which tell users they can change their settings at http://VodafoneMobile.WiFi or http://192.168.0.1 when neither of these work as lead to ‘page not found ‘ notices.
4) why should i have to start using the 2GB included when i cant access the wifi setting to change passwords etc. Vodafone may not take security seriously, but i do and wont use this with the default password.
 
The retailer Argos wont take this back as i have opened the sim card, so i have wasted £25 on a piece of rubbish, that has false details in the literature.
 
the thing is you email Vodafone and they thing the best customer service to be IGNORANT and not reply.  
well both Vodafone and Argos will be reprted for selling goods with FALSE instructions.
0 Thanks
11 REPLIES 11

easyhostmedia
2: Seeker
2: Seeker
In response to grolschuk

‎03-11-2015 12:13 PM - edited ‎03-11-2015 12:15 PM

Hi

take a look at the images

 

1) screenshot taken with no sim inserted

 

vodanosim.jpg

 

2) screenshot taken with sim inserted

vodasim.jpg

 

3) screenshot taken on iphone with siom inserted ( notice that it does not list IP or subnet)

vodaonphone.jpg

0 Thanks

grolschuk
Community Champion (Retired)
Community Champion (Retired)
In response to easyhostmedia

‎03-11-2015 12:56 PM - edited ‎03-11-2015 12:58 PM

Thanks,

 

I can't actually read much detail on them, as they have been shrunk, but I get the gist.

 

What is clear, is that you can now see the web portal, which is the initial complaint that you couldn't.

So all of the network troubleshooting can be put to one side, as that was to fix not being able to even get to the website.

 

In the top right there is a Password/Login button

Type in 'admin' as the password, hit Login.

That should then take you to the advanced settings area, and allow you to mess around with the network security as your initial problem was.

 

If that now isn't the current issue, let us know what is :Smiling:

 

 

Edit - correction - admin should have been lower case for the password