After posting back in November I am still having problems with my Suresignal V3. It is working for while and then dropping out with a flashing red light and solid orange internet light with the other two lights off. If I reset the device I get the power light solid red and the internet light flashing white and it will eventually connect. However when it is connected if I make or receive a call on my mobile the call gets dropped partway through and the Sure signal drops connection and reverts to flashing power light and internet light solid organe light or flashing power light internet light off and the remaining two lights solid orange.
The device has a reserved IP address and has all the port forwarding settings correctly set as well as IPSec passthrough set up on the Virgin router. I have tried plugging it in 5 different locations around the house at various points on my home network including direct into the Virgin Router (so nothing inbetween it and the router) all with no success.
The serial number is: 40132601234
The results from the various tests are as follows:
Download: 38.25Mbps
Upload: 2.82Mbps
Ping: 26ms
Jitter: 2ms
External IP: 213.106.129.243
TraceRoute from Network-Tools.com to 213.106.129.243 [cpc10-duns7-2-0-cust498.9-3.cable.virginm.net]
| Hop | (ms) | (ms) | (ms) | | IP Address | Host name |
| 2 | 0 | 0 | 0 | 64.124.196.225 | xe-4-2-0.er2.dfw2.us.above.net |
| 3 | 24 | 0 | 0 | 64.125.27.81 | ae2.cr2.dfw2.us.above.net |
| 4 | 5 | 5 | 5 | 64.125.21.138 | ae3.cr2.iah1.us.above.net |
| 5 | 41 | 60 | 41 | 64.125.28.49 | ae6.cr2.dca2.us.above.net |
| 6 | 49 | 41 | 41 | 64.125.26.106 | xe-2-2-0.cr2.lga5.us.above.net |
| 7 | 132 | 132 | 132 | 64.125.27.186 | xe-2-1-0.mpr1.ams1.nl.above.net |
| 8 | 123 | 123 | 149 | 64.125.32.93 | ae1.er1.ams1.nl.above.net.32.125.64.in-addr.arpa |
| 9 | 133 | 133 | 133 | 62.253.174.190 | nrth-bb-1c-ae4-0.network.virginmedia.net |
| 10 | 134 | 134 | 134 | 62.253.174.6 | lutn-core-2b-ae0-0.network.virginmedia.net |
| 11 | 136 | 136 | 136 | 80.4.208.226 | duns-cmts-07-gigaether-11.network.virginmedia.net |
| 12 | Timed out | Timed out | Timed out | | - |
| 13 | Timed out | Timed out | Timed out | | - |
| 14 | Timed out | Timed out | Timed out | | - |
| 15 | Timed out | Timed out | Timed out | | - |
Trace aborted.
Unfortunately I have not had any consistent success with the Sure Signal device and as this was provided by my employer for my work use it is very frutsrating as I am now unable to rely on it working at all and in fact may end up having to switch to an alternative mobile network service provider to obtain a more reliable and stronger signal.
Hopefully you will be able to help resolve the problems though.
Many thanks.
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