Sure Signal 1 Not Working After Following Resetting Instructions

[ECROTTY]

Sure Signal Version 1 has worked successfully for nearly 6 years.  I went away with work for 2 weeks and when I returned it has stopped working.

I have following all the eforums and actioned the resetting guidelines as below, but with no success.

For version 1 Sure Signal (the one with four lights on the front):

The reset button needs to be held in throughout this entire process

• Press and hold down the reset button for 30 seconds
• The LED’s flash once from top LED to bottom LED in sequence
• Continue to hold in the reset button and remove the power cable from the VSS for 10 seconds
• Keep the reset button held in and plug the power cable back into the VSS
• Wait for the LEDs to flash once from top LED to bottom LED in sequence
• You can now release the reset button

[ECROTTY]

Yes still having issues.  The same issue that I have been having since early November and there has been no change and no improvement.

My responses are delayed because I am having to work in an alternative location as I have no mobile signal at home (I am a home worker).

All the Suresignal does is run through a sequence

1. Power Light lights up

2. All 4 lights light up

3. Internet light flashes slowly

4. Service on light flashes slowly

5. Internet light stays on

Then it revers to step 2  and runs through step 2 to 5 and repeat and repeat over and over again.

Please confirm what the next steps are, as I seriousy need to consider finding a service provider that works at my address.

[cineriv]

Hi ECROTTY,

You have the typical symptoms of a degraded power supply.

Replacement power supplies can be obtained from Ebay or Amazon and cost around  £10 - 12 inc. delivery.

Just search either site for 'sure signal power supply' and it doesn't matter if it's for a v1 or v2 SS.... they are exactly the same.

If you need further proof , please read the first post on this thread.......

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-...

Regards,

Mike.

[ECROTTY]

I have ordered new power supply.

Fingers crossed this works

[cineriv]

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@ECROTTY wrote:

I have ordered new power supply.

Fingers crossed this works

---

I was going to suggest that you had a look around in your old power supply box which nearly everyone keeps in their garage or shed for a similar unit :smileywink: ..... The requirements are .... 12 volt, with a minimum capacity of 1.5 Amp and a 2.5 mm. female connector.

Typical uses for such a unit are mains driven external hard drives, P.C. monitors, printers etc.etc. Also it doesn't have to be a 'plug in socket' type, one with a mains lead will suit.

It will keep you going until the new one arrives, and also prove the fault.

Good luck,

Mike.

[ECROTTY]

Hi Mike

Didnt find anything within house, but instead of buying new power cable I decided just to buy the latest version of the Sure Signal.  It arrived overnight and everything is working correctly.

I appreciate your and your colleagues assistance, it is just a shame that I have to pay for sure signal in order to get access to Vodafone service that I am already paying for ........

Many thanks

Emily Crotty