Sure Signal 1 is leaving the building

[parteepoopa]

Hi,

I'm a newbie so please forgive me if this problem has been listed before.

I have a perfect 3G signal with my SS1 and nothing drops out and the signal if perfection.

The downside is when I leave the house for any time, on my return I have to reset the SS to get the 3G back which takes about an hour. (I wasn't timing it but took a very long time to re-establish the 3G signal).

I've got a newish Virgin modem. (The one that lights up the entire street with the blue virgin logo)

Any comments or advise would be warmly appreciated.

Leigh

[parteepoopa]

My sure signal is OK untill I try to make a telephone and then it just drops out.

Any advice would be appreciated.

[parteepoopa]

 I've tested my broadband speed and the figures as follows.

Download Speed 8.59 mbps

Upload Speed 4.81 mbps

Ping 12ms

Could this be what is causing me the problem?

[Sukhi]

Hi @parteepoopa  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi