Sure Signal 2 - Blackberry to iPhone

[frozen]

Hi all

I've had a SS2 for 2ish years now and it's worked fine with my Blackberry. I just swapped to a iPhone5C and I've transferred the sim across and it otherwise works...

...except for when I'm in the house where I need the SS to work. The SS doesn't seem to recognise the phone and I've tried assorted power on/off, resets etc. After a few hours of messing around I figured I'd try to deregister the phone and try again from the start, only the next snag is now I've removed the phone I can't seem to find how to re-register it as I think it was all set up under an old phone number.

So my first question is, how on earth do I access the SS settings for a box that was registered to an old account I don't have the details for? Box 40113154468

I am hoping if I can jump this hurdle, the rest will be solved...

[frozen]

p.s. if someone from Vodafone can ping me please, I think resetting the box is a good way to the solution?

I can provide credentials, just not do it due to closed account.

[Retired-Ian_]

Hi frozen,

Thanks for posting.

You will need to access your Sure Signal via My Account.

Then register another mobile number as the main one.

You can find a help video here, which will show you how to do this.

Thanks.

Ian