Sure Signal 2 - Both lights flashing

[MattWasp]

Hello -

Sure Signal 2 stuck with both lights permenantly flashing (and power light on); also lots of activity from the ethernet port

Port forwarding to SureSignal on static IP for ports 8, 50, 123,500,4500,1723; Firewall open for addresss 212.183.133.177-182 and 212.183.131.128-191

Sure Signal serial num: 40114662550

Test results below - can you investigate please?

Many thanks

Speedtest.net result:

Download: 5.82 Mbps

Upload: 0.91 Mbps

Ping: 26ms

Pingtest.net result:

Grade A

Packet loss: 0%

Ping: 22ms

Jitter: 1ms

Trace Route results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    50 ms    27 ms    32 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3    26 ms    25 ms    25 ms  link5-central10.ptw-gw01.plus.net [84.93.248.8]

  4    25 ms    26 ms    25 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5    26 ms    27 ms    28 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  6    26 ms    26 ms    26 ms  85.205.116.6
  7     *        *        *     Request timed out.

External IP address:

146.90.204.183

[Retired-James]

Hi jamesb2k18,

I’ve checked the registration and can see that it’s not connected since your deregistered and reregistered the Sure Signal.

If both lights are still flashing it could mean that the box is faulty.

Are you able to try this on a different internet connection at a friend’s house to see if you get the same issue?

If you do, you’ll need to send it for repair.

James

[mr_wobble]

Hi,

Am also having the same issue. My s/n is: 40110422413. Fw'd ports are 8 & 50 TCP and 500, 4500 and 123 UDP. The unit seems to be going up and down like a yo-yo. I have rebooted everything several times, too.

Many thanks.

Mr_Wobble.

[Retired-Kay]

Hi mr_wobble, 

Please supply thr following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[Julianturners]

Hi
I'm having the same issues and had the box reset several times over the last few days. Can you re sync If possible please

40112309519

Thanks

[Jenny]

Hi Julianturners,

I’ve re-synced this for you today but your Sure Signal hasn’t connected to our servers since 29 August.

So that we can check things further, please get back to us with the following info:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.

VSS Traceroute command

1. On a PC:
2. Click on Start and select Run
3. Type CMD into the Run box and press enter/click ok
4. A black box will appear.
5. In this box type tracert 212.183.133.177 press Enter
6. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Jenny 

[Julianturners]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Julian.Turner>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 Destination host unreachable.

Trace complete.

C:\Documents and Settings\Julian.Turner>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 24 ms 7 ms 26 ms 10.76.168.1
3 8 ms 9 ms 8 ms perr-core-2a-ae9-604.network.virginmedia.net [80
.1.61.65]
4 9 ms 34 ms 32 ms perr-core-2b-ae1-0.network.virginmedia.net [62.2
55.149.74]
5 9 ms 9 ms 8 ms brhm-bb-1c-ae14-0.network.virginmedia.net [62.25
5.149.69]
6 16 ms 14 ms 20 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
7 20 ms 15 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
8 15 ms 15 ms 15 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Julian.Turner>

[Julianturners]

Ping test b*
Ping 22ms
Jitter 2ms
Server Coventry

IP address
92.238.67.238
IPv6 ::ffff:5cee:43ee

[Julianturners]

Ping 1ms
Download 54.25
Upload 3.11

[Retired-Ian_]

Hi Julianturners,

Your IP address is fine.

The Sure Signal hasn't connected to the server since 29 August.

When you're performing a reset, are you following this process?

1. Hold down the reset button until all the lights show (about 30 seconds)
2. Keeping the reset button held down, remove then re-insert the power lead
3. Once all lights display release the reset button
4. The Sure Signal will come online in around 1 hour

If you are, I advise trying the Sure Signal at a different location, ideally with a different ISP.

Thanks,

Ian

[Julianturners]

Hi, have followed the reset process several times and it seems to not have any effect.  I can try a different location but i do notice that after the reset there is no lights on the sure signal ethernet cable port so it tells me that it is not connecting to the outside world.  When the SS is reset it has a constant power signal showing and the other two flash white - after about 5-10 mins these extinguish and i am left with just the power light

Have you come accross this problem before? Firewall is set to low and i cannot see anything else that would mean it wouldnt work - with approx 50 % of the Midlands now on Virgin Broadband surely someone else has had this problem? I have had a brief look on the forum but no-one seems to have the same issue i do?

many thanks in advance for your help

Julian