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21-02-2014 02:08 PM
Hi
My Sure Signal 3 has been working well for some time, however following a series of power cuts, we live out in the country, it is now not connecting to Vodafone. The red bar light flashes and the 2nd and 3rd lights come on as amber. I've changed the ethernet cable and tried a different socket in the router with no change.
The information you have asked for is
Ping 43ms
Download speed 1.96
Upload speed 0.60
my IP is 81.157.32.29
Serial no is 40133863049
Tracert
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 25 ms 24 ms 25 ms 213.120.155.229
3 25 ms 24 ms 27 ms 213.120.155.142
4 26 ms 26 ms 26 ms 212.140.235.90
5 28 ms 26 ms 26 ms 31.55.164.205
6 26 ms 26 ms 27 ms 31.55.164.109
7 26 ms 27 ms 26 ms acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
8 32 ms 31 ms 31 ms core2-te0-15-0-17.ealing.ukcore.bt.net [109.159.
248.164]
9 31 ms 32 ms 31 ms peer1-xe3-1-0.redbus.ukcore.bt.net [62.6.200.195
]
10 35 ms 35 ms 35 ms ldngw1.arcor-ip.net [195.66.224.209]
11 36 ms 35 ms 37 ms 85.205.0.34
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Jan>
I hope you can help
Regards
Jan
23-02-2014 12:50 PM
Hi Jan,
Thanks for providing this.
I can see that the last contact to our server was yesterday at 17:40.
I've arranged for a resync for you.
To make sure it completes, can you do a factory reset for me:-
Let me know how you get on.
Thanks
Ian