Sure Signal 3 - Power Light ON - Internet Flashing - No Other Lights

[countryboy2005]

I wonder if anyone can help.  I recently received a Sure Signal 3 as a replacement for my Sure Signal 2 as it had a fault, I received the new sure signal 10 days ago, set it up and all was working perfectly until Monday / Tuesday, I received a tect saying that it had changed location (It hadn't) but when I got home i confimed the details online, ever since then I have had no connection, All I get is the power light on constantly and the internet light just flashes and nothing else. :smileymad:

I have a BT Homehub3, thinking it was a fault on the router end I swapped for my Homehub2 and had the same issue.

I have noticed lots of things about ports, dont really understand to be honest.

Any help would be appreciated.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[countryboy2005]

Hi,

I've had a look through the guides and can find nothing to help (maybe just being blind)

Speed Test Results: 3.04Mbps Download 0.61Mbps Upload

Ping Test Results 24ms

External IP 109.158.48.244

SureSignal S/N 401236272220000

Traceroute results

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms BThomehub.home [192.168.1.254]
2 21 ms 21 ms 21 ms 217.32.145.137
3 42 ms 21 ms 24 ms 217.32.145.190
4 22 ms 22 ms 22 ms 213.120.177.10
5 22 ms 22 ms 22 ms 217.41.168.47
6 23 ms 22 ms 22 ms 217.41.168.107
7 23 ms 22 ms 22 ms 109.159.249.68
8 24 ms 29 ms 22 ms core2-te0-15-0-14.faraday.ukcore.bt.net [109.159
.249.17]
9 23 ms 22 ms 22 ms peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.2
54.175]
10 28 ms 28 ms 28 ms lndgw2.arcor-ip.net [195.66.224.124]
11 25 ms 24 ms 24 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Sukhi]

Hi countryboy

Your traceroute looks ok to me however your Sure Signal last connected to our servers on 21/05/2013. I have pushed a re-synced, can you factory re-set this to complete the process and let me know if it makes any difference?

Thanks

Sukhi

[countryboy2005]

I completed the reset at about 4pm, still having the same issue, maybe this will change overnight, if not i will post again tomorrow after work

[countryboy2005 · Accepted solution]

Happy Days!! Now working again, my partner sorted it :smileylol:

[digitalcut]

How did you partner sort it?

[Retired-PaulE]

Hi countryboy2005, 

It's great you got this sorted out - can you post the details of the solution so that other members can try them?

digitalcut - are you experiencing the same issues?

We'll need some more info from you to help:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul

[digitalcut]

Hi Paul,

My ip is 94.169.197.183

My serial number is: 40131574846

Attached are screen shot sof the further info you requested.

At the moment it cycles through:

Power light steady, internet white and flashing/

Power light flashing and two right hand lights steady orange.

Although it seems to be only the latter today.

I have a second Sure Signal sent in error, this displays the same light sequence.

(despite having rung customer service they still haven't sent a bag to send it back with)

[Retired-PaulE]

Hi digitalcut, 

this is a bit of a puzzler - your Sure Signal updated with us in the early hours of this morning and everything that you've posted looks fine.

As the same symptoms are being displayed when you connect the other Sure Signal I don't think this is the cause, but I think there might be something at your end stopping this.

Firstly, can you try a different ethernet cable?

Also, try a different port on your router 

Who is your ISP? Can you contact them and see if they are blocking the Sure Signal somehow?

You might need to check your firewall settings too - the IP address and ports used for NTP (Network Time Protocol) synchronisation are listed below. You may need these to configure the correct firewall settings on your router.

This step isn’t usually necessary, but it may help if you’re using a complex network (such as a corporate or office LAN), or a complex router.

We recommend contacting your ISP or router manufacturer directly for detailed instructions on exactly how to change your router settings. Alternatively, select your router make and model over at http://portforward.com and follow the default guide there.

Destination IP addresses:
212.183.133.181
212.183.133.182
212.183.131.128/26

Protocol = UDP

Port = 123

Please note that in the list of IP addresses above, the notation "212.183.131.128/26"means the entire range of IP addresses between 212.183.131.128 and 212.183.131.191

Thanks 

Paul